ORD Cargo Training Manager

Training Compliance Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition.

At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

This position will own the station's overall training compliance performance including regulatory and mandatory training. They will provide day-to-day leadership, guidance, and oversight to the cargo station's trainers and other duties. The impact will be reduction in potential regulatory penalties and compliance with carrier, regulatory, and SWP training requirements. The expected pay rate is $73,000.00-$83,000.00/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities:

• Own the station's overall training compliance performance, including regulatory, mandatory, customer, and recurrent training requirements.
• Develop and execute corrective action plans to address training deficiencies, compliance gaps, audit findings, and qualification issues.
• Serve as the primary training liaison between station leadership, Regional Training Management, HR, and operational stakeholders.
• Develop and maintain short- and long-term training plans based on hiring forecasts, recurrent training requirements, operational changes, and business growth.
• Provide day-to-day leadership, guidance, and oversight to Station Trainers, Coaches, and other training resources assigned to the station.
• Implement and maintain standardized training programs, procedures, and delivery methods across all lines of business to ensure consistency and effectiveness.
• Coordinate and manage the training and onboarding process for new employees from hire through qualification.
• Ensure employees are trained and qualified in accordance with company, customer, regulatory, and government requirements.
• Monitor station training compliance and develop recovery plans to achieve regulatory and mandatory training targets.
• Ensure the accuracy and completeness of all training records and documentation, both electronic and paper-based.
• Develop, communicate, and manage training schedules to maximize trainer utilization and employee competency.
• Partner with station leadership, HR, Operations, and other stakeholders to support training, compliance, and workforce development objectives.
• Provide regular updates, recommendations, and feedback to station leadership regarding training compliance, workforce readiness, and development opportunities.
• Conduct performance evaluations, coaching sessions, and development discussions with direct reports.
• Set performance expectations and goals for direct reports while maintaining accountability to company standards.
• Identify and develop high-potential employees for trainer, coach, and leadership opportunities.
• Oversee the station Coach Program, including coach nominations, qualifications, observations, and ongoing development.
• Conduct trainer observations and competency assessments to ensure training is delivered consistently and effectively.
• Manage training audits and support corrective action plans resulting from audit findings.
• Assist the Safety department with incident investigations, corrective actions, retraining initiatives, and audit activities as required.
• Deliver leadership and professional development training programs as required.
• Deliver classroom, practical, on-the-job, recurrent, and technical training as required based on station staffing levels, operational demands, and business needs.
• Maintain qualifications and remain actively engaged in training delivery to support station training…