Senior Manager, Customer Insights- Onsite

SymphonyAI is hiring a Senior Manager, Customer Insights to work onsite with our client in Chicago. This is a role for someone who embeds themselves in the client's world, becomes indispensable to the team, and makes the analytics platform part of how the client thinks every day.

• Serve as the day‑to‑day customer insights partner for your assigned clients – present, engaged, and proactively adding value.
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
• Represent SymphonyAI on‑site or virtually as a seamless extension of the client's team; not a vendor relationship.
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand‑holding.

• When a client asks a question, ask three more – understand the business problem behind the business question before building anything.
• Lead end‑to‑end analytical projects from data pull through synthesis, story, and recommendation.
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision‑ready insights.
• Ensure every deliverable answers ‘so what?’ and ‘now what?’ – not just ‘what happened’.
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client.

• Actively use AI tools in your day‑to‑day work for analysis, synthesis, drafting, and problem‑solving – and bring that hands‑on familiarity into client conversations.
• Help clients understand, interpret, and trust AI‑driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between ‘the AI said this’ and ‘here’s what you should do about it’ – making AI‑powered recommendations actionable and credible.
• Train client teams on SymphonyAI tools, actively demonstrating how AI‑driven features connect to their specific business outcomes.
• Bring a consultative‑sales mindset to tool adoption: understand the client's goals well enough to show – not tell – why the tools matter.
• Relay client feedback on AI features and tools back to internal product and delivery teams.

• Partner with CPG‑focused groups on joint business planning and category‑level insights.
• Contribute to best practices, training materials, and team knowledge‑sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

• Deep Ownership:
  Treat the client's business like your own. Doesn't wait to be asked – spots problems, flags them, and acts. No task too big or too small.
• Probe & Spiral:
  Asks the question behind the question. Doesn't accept the first answer or the surface request – digs to understand the real business problem before building a single slide.
• Independent Operator:
  Works without a playbook. Manages their own priorities, deadlines, and client relationships. Self‑directed with high accountability and low need for hand‑holding.
• AI Curiosity:
  Actively uses AI tools in their own work and brings that enthusiasm into client conversations. Helps clients understand what AI‑driven insights mean and why they should trust them – without needing to be the technical expert.
• Tool Champion:
  Genuinely enthused about SymphonyAI tools. Teaches, advocates, and finds creative ways to get clients using them. Has a consultative‑sales instinct – can articulate the ‘why it matters’ without being pushy.
• Insight Translator:
  Bridges data and decisions. Can take a complex output from a BI or AI‑driven tool and make it immediately actionable for a category manager or merchant.
• Client Embedment:
  Becomes part of the client's team – not a vendor on the side. Earns trust by showing up, knowing the business, and delivering consistently.

You might be sitting with a category manager who wants to know why sales dipped and which customer segments – and realizing that the real question is about a promotional strategy shift. You get to be the detective.…