Senior Implementation Manager

Senior Implementation Manager

One Track is a profitable, growth-stage AI company redefining warehouse and logistics technology. We've proven product-market fit, signed marquee enterprise accounts, and are now scaling deployments across dozens of sites. The gap between "sold" and "successful" is where this role lives—and it's the single highest-leverage hire we can make right now. We need a leader who can build the delivery engine that turns every contract into a measurable client outcome, while standing up the methodology and playbook the team will run for years to come.

As Senior Implementation Manager, you will own the client journey end-to-end - from contract signature through steady-state value realization. This is not a role where you hand off a deck and move on. You will quarterback cross-functional work streams, drive real operational outcomes on warehouse floors, and be accountable for the results long after go-live.

The work is genuinely complex: multi-site rollouts with interdependent hardware-software deployments, change management spanning frontline floor staff and C-suite executives, and the constant challenge of translating cutting-edge AI into measurable value inside physical operations. You will work alongside sales, hardware engineering, software engineering, and field service teams to deliver on our promise to every client.