Airfreight Export Supervisor

About the Role

Airfreight Supervisor – Healthcare

The Airfreight Supervisor will oversee product team operations in a healthcare environment, ensuring product compliance, quality outcomes, revenue growth, and operational efficiency with a focus on productivity and quality.

Base salary range: $85,000.00 to $. Additionally, eligible for health and welfare programs, a 401(k) retirement savings plan, tuition assistance, and incentive compensation.

• Serve as liaison between clients, vendors, and government agencies.
• Proactively seek feedback from team members and customers to enhance service levels, productivity, and profitability.
• Act as senior product subject‑matter expert.
• Analyze service failures across multiple departments, escalating and ensuring timely resolution and preventive measures.
• Assign tasks to internal departments based on request nature.
• Confirm shipment‑level profitability and address any loss‑making or low margin files.
• Control commercial documentation for export/import declarations and regulatory agencies (AES, DPS, Hazmat, AMS).
• Monitor file profitability and proactively alert product and sales management for pricing adjustments.
• Oversee accounts payable issue resolution within area of responsibility.
• Provide objective feedback on vendor performance and coordinate timely issue resolution.
• Oversee export compliance including denied‑party screening and AES filing.
• Resolve external billing disputes and collections, ensuring timely resolution.
• Measure, analyze, and improve internal/external KPIs for area of responsibility.
• Validate product staff understanding of and compliance with customer and company SOPs.
• Manage staffing levels based on business development, peak volume periods, performance metrics, and employee vacations.
• Assist management with talent acquisition, re‑assignment, demotion, and promotion decisions.
• Conduct regular employee performance review meetings and set performance goals.
• Ensure all assigned employees are trained, certified, and re‑certified periodically.
• Perform other duties as assigned.

This position supervises employees and may supervise temporary employees on projects.

• Associate’s degree (A.A.) from a two‑year college or Bachelor’s degree, or equivalent education and experience.
• High school diploma or GED required.
• Minimum five years of experience in the airfreight export role.
• Two years of prior supervisory experience preferred.
• Completion of any industry related course is an asset.
• Strong organizational, time‑management, and prioritization skills.
• Customer‑focused mindset, adaptable and flexible to high‑pressure environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet.
• Proficiency in world geography, shipping documentation, and Incoterms preferred.
• Excellent written and verbal communication skills in English.
• Ability to calculate freight rates, discounts, and related percentages.
• Analytical and problem‑solving abilities.
• Leadership skills with ability to train, coach, and develop subordinates.

• Frequently required to stand and walk.
• Regularly required to sit for extended periods.
• Regularly requires reaching and using hands/fingers for computer and phone use.
• Requires speaking clearly and listening for heavy phone contact.
• Requires close‑up and computer screen distance vision.

Office setting with various office equipment. The company values inclusion and social diversity, supporting an environment free from discrimination on gender, age, disability, religion, ethnic origin, or sexual identity.