People Operations Manager

ABOUT US

Morgan Street Holdings is a privately owned enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, Stanley and Continental. Our operating companies offer best-in-class sourcing and supply chain capabilities, brand-defining and marketing and promotion services, innovative consumer products, and dining and refreshment food solutions.

Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.

At Morgan Street Holdings, we are proud to make moments that matter every day for our people and our customers. We do this through living our Morgan Street Holdings’ values:

• Do What’s Right
• Respect and Value All
• Think Big Together
• Elevate our Customers and People

Our commitment goes beyond the written word; we bring these values to life every day, lighting our path and shaping our decisions and actions with unwavering purpose. Join us in experiencing the true essence of Morgan Street Holdings where our values are not just written, but lived.

We support our people with competitive pay, benefits, and flexibility, and strongly emphasize a growth mindset for achieving personal and career growth while at Morgan Street Holdings.

tms is looking to hire a hands‑on Manager for our North America People Operations team. This role offers an exciting opportunity to lead the North America People Operations team, improving the team’s service offerings and technology, and shaping the roadmap to enable the full People Team to meet growth demands and continuously improve employee experiences. There will be a focus on automation and leveraging technology to improve internal processes and employee experience.

This role will report into the Global People Operations Director and be an integral part of the Global People Operations team.

• Responsible for People Operations services for North America, which include payroll, compensation, onboarding/offboarding, employee database, administration, leaves of absence, relocation, immigration, HR compliance and reporting. Countries include the United States and Canada.
• Lead the People Operations team constructed of 5 direct reports:
• Line management, goal setting, coaching, and mentoring to drive optimal performance and engagement
• Regularly prioritize and review the team’s workload to create capacity for projects in line with the overall HR strategic roadmap
• Partner with the Global People Operations Director, the People Leadership Team and other key stakeholders to scope and execute projects to improve employee lifecycle experiences and deliver exceptional customer service
• Develop and refine standard operating procedures and process maps; develop an internal knowledge base of all People Operations‑owned processes and creating consistency across operating companies
• Review and define SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) to align with changing business needs and establish a customer focused and proactive approach across the team
• Regularly develop and improve processes to ensure legal compliance and data accuracy
• Lead and support updates to HRIS (HR Information System) business processes; identify and execute automation and AI technology opportunities to streamline processes across People Operations
• Develop and maintain strong relationships with key roles in the wider HR team and business such as Finance, IT and Legal to ensure you have a deep understanding of business needs and partner cross‑functionally on projects
• Maintain appropriate confidentiality in all the above, ensuring legal and compliance requirements are met (e.g., employment legislation, data protection etc.)

• 5+ years of experience in People Operations, including Leaves and Accommodations, Immigration and Onboarding/Offboarding
• 2+ years of people leadership experience of an HR Operations service function with a focus on driving engagement and results
• 5+ years of experience with HRIS systems, preferably Success Factors
• Strong aptitude for technology, including automation and AI tools
• Strong relationship…