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Customer Support Supervisor | QA‑Driven Coaching Leader
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-06
Listing for:
Cengage Group
Full Time
position Listed on 2026-07-06
Job specializations:
-
Management
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Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Cengage Group in Chicago is seeking a Supervisor for Customer Support who will lead and develop a team of Support Representatives. This role requires ensuring exceptional service delivery through quality assurance, structured coaching, and performance management.
The ideal candidate should have substantial experience in customer service roles and a strong background in managing remote teams. Emphasis will be placed on delivering clear feedback and coaching to enhance agent performance and customer satisfaction.
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