Emergency Beds & Transitional Housing Manager

Position:Emergency Beds & Transitional Housing Manager

Location: Chicago || Humboldt Park

Chcago, IL

Job :228

# of Openings:1

Title
:
Program Manager

Reports To
:
Associate Director of Programs

Salary Range: $60,000-$70,000

La Casa Norte’s mission is to serve youth and families confronting homelessness by providing access to stable housing and delivering comprehensive services that transform lives and communities. Our work addresses homelessness at both the individual and community levels through a holistic, trauma-informed approach.

Summary of Responsibilities

The Program Manager provides leadership, oversight, and strategic direction for Emergency Shelter, Transitional Housing, and/or Non-Congregate Shelter programs. This role ensures high-quality, compliant, and mission-aligned service delivery through effective staff supervision, operational management, and data integrity.

This is a full-time position, Monday through Friday, 11:00 AM – 8:00 PM, with required flexibility. Evening work, at least one weekend shift per month, and periodic after-hours responsiveness are expected due to the 24/7 nature of shelter operations.

Key Responsibilities

1. Program Operations & Staff Leadership

• Supervise and support program staff to ensure effective, mission-aligned service delivery.
• Lead full-cycle hiring in collaboration with HR, including recruitment, interviewing, onboarding, and training.
• Oversee daily program operations, including staffing coverage, safety protocols, milieu management, and resource coordination.
• Ensure implementation of trauma-informed care, Positive Youth Development (PYD), and Housing First practices.
• Provide coaching and training on de-escalation and behavioral intervention strategies.
• Monitor and manage critical incidents, ensuring timely documentation, response, and follow-up.
• Participate in management meetings to align program operations with organizational priorities.

• Maintain ownership of program data accuracy and compliance in HMIS and Client Track systems.
• Monitor documentation quality, including intakes, case notes, services, and participant records.
• Identify and resolve data discrepancies, ensuring audit readiness at all times.
• Collaborate regularly with the Quality & Program Performance Manager to strengthen data systems.
• Establish clear documentation standards and hold staff accountable for timely and accurate data entry.
• Promote a culture where data integrity is a core component of service delivery.

• Contribute to organizational strategy and cross-department collaboration as part of the management team.
• Ensure program alignment with agency goals, funding requirements, and community needs.
• Represent La Casa Norte in external meetings with funders, partners, and stakeholders.
• Foster a team culture grounded in accountability, equity, trauma responsiveness, and participant voice.
• Strengthen collaboration across departments to ensure effective program implementation.

• Attend staff meetings, case reviews, and trainings.
• Participate in outreach and fundraising events.
• Support program development and continuous improvement initiatives.
• Perform other duties as assigned.

• Minimum 5 years working with individuals experiencing homelessness or housing instability.
• At least 3 years of experience in housing-related services (e.g., placement, discrimination, or policy).
• Minimum 7 years of supervisory or management experience.
• Bachelor’s degree in Social Work or related field preferred.

• Strong understanding of HUD, IDHS, and Continuum of Care (CoC) regulations.
• Proficiency in HMIS, Client Track, and similar systems.
• Demonstrated leadership in team supervision, coaching, and performance management.
• Excellent communication and organizational skills.
• Cultural competence, particularly working with Latino and African American communities.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver’s license and access to a vehicle required.
• Flexible schedule, including evenings and weekends.
• Local travel required.
• Participation in on-call rotation for 24/7 program…