Vice President, Client Success-SB

About Us

Ardmore Roderick is a full-service infrastructure solutions firm that specializes in Utilities, Transportation, Aviation, Rail and Transit, Building and Facilities Projects. We are headquartered in Chicago, IL with offices in Florida, Illinois, North Carolina, Ohio, Pennsylvania, Tennessee and Texas.

Reimagining infrastructure to improve lives and communities

Transforming communities by empowering the best minds to deliver innovative infrastructure solutions.

We Care: especially about excellence, impact, innovation, inclusion and safety

We are seeking a new Vice President, Client Success to join our team at Ardmore Roderick. As a Vice President, Client Success
, you will join a team of infrastructure solutions experts that work to solve our client’s ever‑evolving project needs. This role can be based at any of our US Ardmore Roderick locations and will require frequent travel to engage with the executive leadership team, employees, clients and partners.

The Vice President, Client Success will be responsible for leading the firm’s national growth strategy, strengthening client relationships and building a high‑performance business development culture across the organization. The successful candidate will develop and institutionalize a disciplined approach to market growth while fostering the entrepreneurial spirit that drives innovation, client trust and long‑term success. The role will partner closely with executive leadership, market leaders and operational teams to accelerate revenue growth, expand key client relationships, improve win rates and elevate the firm’s brand and market position.

The role will also serve as the firm’s chief growth catalyst, ensuring that business development becomes a shared organizational capability rather than the responsibility of a select few.

• Growth Strategy & Market Expansion
  • Develop and execute the firm’s enterprise growth strategy
  • Identify priority markets, end‑markets, geographies and strategic accounts
  • Create annual and multi‑year growth plans aligned with company strategic plan and corporate objectives
  • Analyze market trends, client needs, competitive dynamics and emerging opportunities
  • Partner with executive leadership to evaluate acquisitions, partnerships and market entry opportunities
• Client Success & Relationship Management
  • Build executive‑level relationships with key clients and stakeholders
  • Develop strategic account management practices and processes
  • Increase client retention, repeat business and market share
  • Lead client satisfaction measurement programs
• Business Development Leadership
  • Establish clear sales processes, pipeline management standards and opportunity tracking
  • Improve pursuit strategy, capture planning and proposal effectiveness
  • Drive accountability for growth performance across all market sectors
  • Lead major pursuits and strategic opportunities
• Culture and Capability Building
  • Coach and mentor market leaders, project managers, and technical professionals in business development
  • Develop training programs that strengthen client engagement and seller‑doer capabilities
  • Create incentives and recognition programs that reinforce growth behaviors
  • Champion collaboration across regions, markets, and disciplines
• Marketing and Brand Alignment
  • Partner with marketing and communications leadership to align growth initiatives with brand strategy and industry visibility
  • Ensure marketing investments support targeted growth objectives
  • Improve lead generation and market awareness activities
• Performance Management
  • Establish firmwide growth KPIs and reporting
  • Monitor pipeline health, win rates, client retention and revenue growth
  • Lead quarterly growth reviews with market leaders
  • Drive data‑informed decision making across the organization

• Bachelor’s degree in engineering, architecture, construction management or related field of study
• 15+ years of experience in engineering, architecture, construction, professional services or related consulting industries
• Demonstrated success leading regional and/or enterprise growth initiatives
• Proven experience building and scaling business development…