Registration Manager

Pre Access Manager – Responsibilities

• Manage and coordinate Pre Access activities, ensuring timely and accurate registration, insurance verification, and financial clearance.
• Coordinate daily operational responsibilities with the Pre Access team to ensure efficient workflow and service delivery.
• Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices.
• Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency and reduce denials.
• Demonstrate a consistent standard of excellence, ensuring all team activities align with departmental and organizational expectations.
• Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and continuous improvement.
• Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues.
• Support staffing plans, schedule adherence, and resource allocation to ensure appropriate second‑shift coverage.
• Assist in onboarding, training, and development of team members to build capability and support performance goals.
• Participate in departmental meetings and contribute to initiatives aligned with Huron and Baystate Health objectives.
• Provide support for Human Resource‑related processes, including employee relations, performance management, and engagement.
• Perform additional duties as assigned in support of departmental and organizational objectives.

• Strong organizational and planning skills with the ability to manage multiple priorities in a fast‑paced environment.
• Proven analytical and problem‑solving skills with the ability to identify issues, interpret data, and implement effective solutions.
• Effective written and verbal communication skills to provide clear direction, elevate concerns, and influence team performance.
• Ability to collaborate with team members and leadership to support operational goals and improve processes.
• Demonstrated leadership ability, including coaching, mentoring, and performance management of staff.
• Current permanent U.S. work authorization required.
• Minimum of 3 years of Patient Access experience in a healthcare setting.
• 1–2 years of progressive leadership experience in a supervisory or lead role.
• Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems.
• Ability to lead in a fast‑paced environment and manage competing priorities.
• Ability to support 24/7 operations, including participation in on‑call coverage as needed.
• Ability to be onsite at Baystate Health facilities in Springfield, Massachusetts.

Springfield, MA – onsite position.

Salary range: $80,000 – $105,000. The role is eligible for Huron’s annual incentive compensation program.

• Medical, dental, and vision coverage.
• Pay‑for‑performance incentive program.
• 401(k) plan with employer match.
• Employee stock purchase plan.
• Paid time off, paid parental leave, and adoption assistance.
• Wellness programs including annual health screenings and coaching.

Huron is fully committed to providing equal employment opportunity and prohibits discrimination on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, disability, genetic information, creed, or citizenship. All employees and applicants are entitled to a drug‑free workplace.