Account Director

About Us

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas. Most importantly, we’re a place where you can achieve great things, and be recognized as the best.

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves henticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us.

This role is for an Account Director who can form positive relationships with our clients and drive value with a passion for problem-solving. The Account Director is responsible for leading project implementation and execution for a key client. The Account Director inspires and motivates a cross‑functional team to deliver high client satisfaction by ensuring work is delivered on time and on budget while driving toward program KPIs.

• Establish and maintain strong, professional relationships with clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy
• Manage integration of cross‑functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives
• Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget
• Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production
• Collaborate with team to develop accurate and informed schedules and budgets
• Anticipate and detect areas of conflict and opportunities to avoid financial, operational, and/or strategic issues – address or elevate each issue effectively and efficiently
• Communicate implications of changed plans to client and agency teams in an effective and timely manner
• Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement
• Responsible for resource management and planning across a cross‑functional team

• 7+ years experience in relevant marketing promotion and/or account management experience within an agency environment
• Demonstrated experience and success managing large accounts and launching new products
• A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results
• Excellent analytical and problem‑solving skills, commitment to client objectives, and proven ability to manage expectations
• Incredible at time‑management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization
• Proven leadership (internal and client) and strong communication and presentation skills – articulate, straightforward and engaging
• Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly
• Deep experience in client services/account management in an agency with a strong knowledge of Retail Strategy and Implementation
• Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established.
• Excellent written and oral presentation skills. Comfortable working with senior‑level clients daily.
• Expe…