Director of Internal Consulting, Operating Model Transformation

We are seeking a Director of Internal Consulting to lead strategic initiatives for Aon, starting with the design and execution of a multi-year strategic Operating Model Transformation. Reporting to the leadership team of Aon Business Solutions (ABS), this role is responsible for designing, orchestrating, and scaling the transformation of Aon’s enterprise operating model to enhance how we deliver value to clients, colleagues, and carriers.

This role will engage with senior leaders across Solution Lines, Regions, and Functions, as well as lead a cross‑functional team of internal consultants, project managers, and subject matter experts and to deliver measurable performance outcomes.

This is a hybrid role with the flexibility to work both virtually and from one of our US offices.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!

Key Responsibilities

• Partner with ABS leadership as well as business leaders, key collaborators, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation
• Translate strategic priorities into a clear transformation roadmap with defined business outcomes, key performance indicators, and value realization targets
• Apply structured consulting methodologies (e.g., problem framing, analysis based on careful assumptions, benchmarking, argument development) to inform recommendations
• Develop and validate arguments for operating model changes, including financial, operational, and qualitative benefits

• Lead the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
• Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns
• Be responsible for phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs
• Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, project management defined roles and responsibilities, team structures, decision rights, critical metrics) integrate across the enterprise

• Act as a trusted advisor to senior executives, providing insight into opportunities, tradeoffs, and risks related to the operating model; ensure consensus and engagement in strategy and roadmap
• Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences
• Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and critical issue mechanisms
• Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs
• Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum

• Recruit, manage and develop a high‑performing internal consulting team with capabilities in strategy, operations, change, and analytics
• Lead a team of internal consultants and business analysts to diagnose current‑state challenges, define solutions, and support implementation
• Build consulting capabilities within the broader organization by sharing methodologies, tools, and standard processes
• Promote a culture of collaboration, transparency, and continuous improvement
• Capture and embed lessons learned into subsequent waves of operating model transformation

It's not a traditional consulting role. The individual will have the opportunity to lead a high-profile, multi-year transformation that will shape how Aon operates globally. They will partner directly…