Temporary Campus Service Manager

## Temporary Campus Service Manager Apply remote type:
Onsite locations:
Hyde Park Campus time type:
Full time posted on:
Posted Todayjob requisition :
JR34284
** Department
* * OPS Facilities Building Trades and Campus Services Management
** About the Department
** Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors and visitors.
** Job Information
***
* Job Summary:

** Reporting to the Director, Building Trades under limited supervision, the Temporary Campus Services Manager manages contracted services which include pest control, elevator maintenance and inspections, recycling and refuse collection, window washing, handheld radios, uniforms, and custodial services through vendors with 225+ outsourced FTEs. These activities include, negotiating service contracts, supervising exempt and union employees, managing operational budgets, scheduling and planning work, assuring quality of work, and effectively communicating and coordinating with customers, department managers, as well as Facilities Services staff.
** Responsibilities:
*** Manages the activity of contracted services.  Responsible for monitoring, interpreting, and enforcing the terms and conditions of assigned contracts.  Has frequent contact with service providers and clients and manages Service Level Agreements (SLA) with clients.
* First line management of contract services includes, but is not limited to:
Meeting with key facility customers on a regular basis.  Solicit customer feed back regarding delivery and quality of service.  Serve as the primary contact between vendors and customers on a broad range of issues. Performing periodic inspections, both announced and unannounced.  Oversee quality control/assurance.  Compiling and disseminating reports of findings, corrective action and recommendations.
* Manage other related services, including:
Entrance walk off mats cleaning and replacement. Coordinating with event planners and assist in scheduling contracted services for events across campus. Schedule project cleaning services.
* Manage exempt and union staff.  Entails prioritizing and scheduling work assignments (daily management and long-range planning), inspecting work for quality and completion, and coordinating emergency and urgent work.
* Understand the administrative processes of good management including:  (10%). Human Resources (mentoring and disciplinary practices; reviewing and approving timecards and paid time off; filing accident reports, organizing and directing continuous and consistent training programs for reporting staff, etc. Procurement and Inventory (ordering and stocking of services, materials, and equipment).  Effectively using and supporting University policies and standard operating procedures. Developing and using performance measurement tools to improve processes.
* Effectively using computer technology (desk top applications, computerized maintenance management system, Financial Accounting System, etc.).
* Assists in the preparation and subsequent management of operating budgets, alterations and repair budgets, and capital budgets, where appropriate.
* Coordinating and cooperating with other Shops, Client Services Managers, and Project Management on multi-shop assignments and reviewing major renovation projects.  Work with architects, contractors, and building users, when renovations or major systems repairs occur to ensure that this work is done in a safe and efficient manner.
* Effective and timely communication, whether verbal or written, with customers, vendors, and Facilities Services’ staff.
* Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular periods when needed.
* Works mostly independently to create and proactively maintain partnerships with clients, internal and third party service providers and other University partners in an assigned campus area.
* Proactively identifies substandard conditions and services and recommends corrective actions.
* Interprets needs and…