Capability Leader - Private Passport Platform; Sr. Manager, Product Management

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The Capability Leader for the Private Passport Platform is a senior product management leader responsible for defining and delivering the end‑to‑end platform strategy that underpins Northern Trust’s digital experience for Core Wealth Management clients. This role owns the platform vision, roadmap, and execution across infrastructure, UX, CX, and works closely with shared platform services ensuring all dependent shared capabilities come together to deliver a secure, resilient, and world‑class client experience.

This leader operates at the intersection of business strategy, client experience, and technology execution, aligning multiple product domains, engineering teams, and enterprise partners to scale Private Passport as the firm’s primary client‑facing digital platform.

• Own the platform vision, and strategy, for Private Passport, aligned to Wealth Management growth priorities and Digital Client Platform Experience (DCPX) vision and goals.
• Lead cross‑functional teams to formulate strategy, uncover new opportunities, determine product and platform lifecycle states, and ensure alignment to Wealth Management priorities.
• Define and execute a multi‑year roadmap by developing deep market and client insights, evaluating/evolving target client segments, and monitoring industry and competitive trends.
• Define clear platform outcomes focused on client experience consistency, scalability, security, resilience, and adoption.
• Serve as the single point of accountability for platform‑level decisions, tradeoffs, and prioritization.

• Ensure a cohesive, intuitive, and high‑quality client experience across all Private Passport capabilities, channels, and devices.
• Partner with UX, CX, and Design teams to translate client insights, feedback, and benchmarks into platform standards and reusable patterns.
• Establish and enforce experience principles to prevent fragmentation as new capabilities onboard to the platform.

• Manage execution of strategic direction for platform activities while providing input into budget planning and ongoing financial management.
• Lead execution across platform domains including infrastructure, shared services, authentication, data access, observability, and UX frameworks.
• Coordinate delivery across multiple agile teams and shared capability product domains to ensure dependency alignment and predictable outcomes.
• Establish and execute coordinated go‑to‑market and cross‑program rollout strategies that ensure a consistent and differentiated client experience.
• Balance foundational platform investment with ongoing feature enablement required by downstream capabilities.

• Align product managers, engineering leaders, architecture, security, data, and operations around platform priorities and standards.
• Act as a strategic partner to Wealth Management business leaders, ensuring platform investments directly enable client and advisor outcomes.
• Influence and align enterprise partners to reduce friction and improve time‑to‑market for client‑facing capabilities.

• Display a balanced, enterprise‑wide perspective by partnering with business, technology, risk, design, and operations leaders to improve efficiency, effectiveness, and scalability.
• Establish clear KPIs and health metrics for platform performance, reliability, client satisfaction, and adoption.
• Proactively manage platform risk, resiliency, and regulatory readiness in partnership with Technology, Risk, and Compliance teams.
• Own post‑launch performance management, including platform health metrics, KPIs, adoption, and value realization; drive continuous improvements.

• Participate in defining group and enterprise‑level strategic plans; set priorities, goals, and objectives and ensure disciplined execution.
• Provide strong leadership, coaching, and direction to senior product managers and platform leads.
• Foster a culture of ownership, clarity, and accountability, while encouraging innovation and continuous improvement.
• Represent the platform in executive forums, governance bodies, and cross‑portfolio decision‑making discussions.