Senior Manager, Value Stream & Process Engineering; Design Transformation

Position: Senior Manager, Value Stream & Process Engineering (Design Transformation)
As a Senior Manager, Value Stream & Process Engineering, you will lead a team of process engineering and transformation professionals responsible for reimagining how work gets done across Commercial Banking. Leveraging Design Thinking, Process Engineering, AI-enabled capabilities, and deep Commercial Banking expertise, you will drive enterprise-wide transformation initiatives that improve client and employee experiences, increase operational efficiency, and deliver measurable business outcomes.

You will partner with business, technology, and operations leaders to assess current-state processes, design future-state operating models, and identify opportunities to simplify, automate, and optimize work. As a strategic leader, you will influence decision-making, develop transformation roadmaps, build business cases, and foster a culture of innovation, continuous improvement, and excellence within your team and across the organization.

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

+ Provides strategic input into business decisions as a trusted advisor.

+ Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

+ Acts as a subject matter expert on relevant regulations and policies.

+ May network with industry contacts to gain competitive insights and best practices.

+ Stays abreast of industry and business trends through benchmarking and/or participation in professional associations.

+ Influences and negotiates to achieve business objectives.

+ Assists in the development of strategic plans.

+ Identifies emerging issues and trends to inform decision-making.

+ Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

+ Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

+ Helps determine business priorities and best sequence for execution of business/group strategy.

+ Conducts independent analysis and assessment to resolve strategic issues.

+ Acts as the prime subject matter expert for internal/external stakeholders.

+ Monitors and tracks performance, and addresses any issues.

+ Designs and produces regular and ad-hoc reports, and dashboards.

+ Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

+ Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

+ Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

+ Defines frameworks for managing processes, policies or procedures, etc. in the business/group.

+ Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

+ Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.

+ Reviews proposed function/project team outputs for implications to workflow design.

+ Collaborates in the design, implementation and management of core business/group processes.

+ Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

+ Streamlines, simplifies and continuously improves existing processes.

+ Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

+ Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

+ Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

+ Maintains current process documentation to ensure available for stakeholders as required.

+ Supports management of processes using established methodologies and tools/system/technology.

+ Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

+ Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.

+ Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

+ Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

+ Resolves issues regarding processes that are raised from…