Financial Center Manager - Chicago

At Bank of America, this role is responsible for managing a financial center and its employees, operating as a business owner and fostering a team environment.

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world‑class client experience environment
• Manages market‑level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

• Creates an inclusive team where members are treated fairly and respectfully (Opportunity & Inclusion Champion)
• Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement (Manager of Process & Data)
• Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results (Enterprise Advocate & Communicator)
• Leads and encourages the identification, escalation and resolution of potential risks (Risk Manager)
• Knows and develops team members through coaching and feedback (People Manager & Coach)
• Manages expenses and demonstrates an owner’s mindset (Financial Steward)
• Recruits, on‑boards and develops talent, and supports talent mobility for career growth (Enterprise Talent Leader)
• Delivers results through effective team management, structure, and routines (Driver of Business Outcomes)

• 1+ years of leadership experience through coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results
• Collaborates effectively to build strong relationships and deliver an experience that improves clients’ financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem‑solving skills to meet clients' needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity, and can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
• Interprets performance results, finds opportunities to drive success and holds others accountable to results
• Must be able to work weekends and/or extended hours

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Experience with bilingual skills
• Bilingual skills (if required)

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America).

Hours Per Week: 40.

Annualized Salary: $73,500.00 – $ (offers determined based on experience, education and skill set).

Discretionary incentive eligible – employees may receive an annual discretionary award based on performance.

Benefits:
Industry‑leading benefits, paid time off, resources and support to employees.

Location:

US – IL – Chicago – 500 N Michigan Ave – Chicago, Illinois (IL1112).

Pay Transparency details available at