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Head of Global Customer Support & Operations
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-18
Listing for:
PCI Pal
Full Time
position Listed on 2026-07-18
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
PCI Pal is seeking a Senior Customer Operations Director to own the support function from our Chicago base. This role will run day-to-day operations with autonomy, shaping first and second line teams and acting as a trusted escalation point for strategic customers and partners.
You’ll drive incident management during major events while expanding capabilities and refining processes. You will be accountable for CSAT, SLA adherence and uptime, building scalable teams, mentoring managers, and
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