Manager, Healthcare Payer Practice

Overview

West Monroe is seeking a Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Manager, you will serve as a client service leader responsible for managing complex client engagements, leading multidisciplinary teams, building trusted client relationships, and driving measurable business outcomes.

You will play a key role in growing client accounts, developing our consulting talent, and contributing to the continued growth of the Healthcare Practice.

• Lead end-to-end client engagements, managing scope, budget, timelines, profitability, multiple work streams, and overall delivery quality
• Serve as a trusted advisor to client stakeholders, providing strategic guidance on business transformation and operational improvement initiatives
• Lead cross-functional teams to implement processes and technology that drive business value and improve operational efficiency across business and technical functions
• Partner with executive and business stakeholders to define future-state operating models, business processes, and transformation roadmaps
• Facilitate executive workshops to define strategic vision, business requirements, and implementation priorities across the healthcare ecosystem
• Oversee solution evaluations and recommendations aligned with leading healthcare industry practices
• Manage project risks, ensure adherence to quality assurance, legal, and risk management standards, and proactively resolve delivery challenges
• Lead multiple engagements concurrently while ensuring high-quality client outcomes and strong client satisfaction
• Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients

• Own engagement planning, staffing, financial management, project reporting, and overall delivery governance
• Develop executive-level communications, steering committee materials, implementation plans, and strategic recommendations
• Monitor engagement financial performance, proactively managing scope, budgets, profitability, and resource allocation
• Build and lead high-performing project teams while coaching consultants and senior consultants throughout delivery
• Foster strong collaboration across West Monroe and client teams to ensure successful project execution

• Participate in pursuits for new clients, change orders, and engagement extensions
• Identify opportunities to expand existing client relationships through proactive account management and organic growth conversations
• Support proposal development, solution design, client presentations, and sales strategy
• Build trusted relationships with healthcare executives and contribute to expanding West Monroe's presence within the market
• Represent West Monroe through industry events, networking, and thought leadership activities

• Coach, mentor, and develop consultants and senior consultants while serving as a Career Advisor
• Help recruit, interview, and retain top consulting talent
• Develop and enhance methodologies, tools, reusable assets, and delivery approaches that improve engagement quality and consistency
• Share healthcare industry expertise across the practice and contribute to knowledge development
• Participate in internal initiatives that strengthen West Monroe's culture, collaboration, and inclusive community

• Bachelor's degree or equivalent experience required
• 6+ years of consulting experience working directly with external healthcare clients, including experience leading client engagements and managing consulting teams
• Strong understanding of healthcare payer and/or dental plan operations
• Experience leading large transformation initiatives involving organizational transformation, process improvement, operating model design, technology implementation, or product development
• Demonstrated experience managing engagement scope, budgets, project financials, staffing, and multiple concurrent work streams
• Experience leading cross-functional consulting teams and mentoring junior team…