Unit​/Branch Director

Teen Woodlands Impact Center Unit Director

Are you ready to be the person who changes everything for a teenager?

At the Teen Woodlands Impact Center — part of Boys & Girls Clubs of the Northwest Suburbs — we believe the right mentor at the right moment can alter the entire trajectory of a young person's life. We're looking for a seasoned, mature professional ready to lead a 40,000 square foot facility, build and inspire a high-performing team, and deliver life-changing programming for over 550 middle and high school youth every day.

This is more than a director role — it's a calling. The lessons you pass on, the confidence you help young people build, the doors you help them open — that impact doesn't end when they leave our doors. It follows them for life.

Position Summary

The Woodlands Teen Impact Center Unit Director is responsible for the overall operations, programming, and staff management for the facility. This individual oversees facility operations, curating and managing enrichment and mentorship programming, directing all facility scheduling and space utilization, and leading a diverse team of frontline staff and program instructors.

As a strategic programmatic leader, this position also provides oversight of all program experiences delivered within the Impact Center — including STEM, Arts, Media & Podcasting, Workforce Development, Health & Wellness, Technology, Academic Support, and Career Readiness — ensuring alignment with the organization's mission, strategic priorities, and quality standards.

Key Responsibilities

Facility & Operations Management

• Set and enforce building hours; develop and adjust operational schedules to meet program and community needs
• Manage the scheduling and booking of all rentable and shared spaces, including coordination with external organizations and community partners
• Oversee program resources, equipment, and specialized learning environments

Strategic Program Leadership

• Provide strategic vision for all Impact Center programming and member experiences serving middle and high school youth
• Design, implement, and continuously improve enrichment, mentorship, academic support, and career readiness programming aligned with BGCA standards and organizational outcomes
• Develop and implement annual program goals, priorities, performance measures, and outcome objectives
• Identify emerging trends and innovations that enhance the Impact Center experience and increase youth outcomes
• Ensure all program areas support academic success, workforce readiness, leadership development, healthy lifestyles, and social-emotional growth

Staff Management & Development

• Directly supervise and develop all teen program staff, including Program Specialists, Experience Coaches, enrichment instructors, front desk/reception personnel, and building monitors
• Establish clear performance expectations, accountability systems, and professional development plans for all team members
• Develop staff schedules that ensure appropriate coverage across all building hours and programming times
• Conduct regular coaching conversations, performance evaluations, and leadership development activities
• Foster a culture of professionalism, youth development best practice, excellence, and continuous improvement
• Manage disciplinary processes in collaboration with HR as needed; address staff performance concerns promptly and constructively
• Support succession planning and create leadership development opportunities for emerging leaders

Program Quality & Outcomes Management

• Establish and monitor program quality standards across all Impact Center program areas
• Conduct regular program observations, assessments, and reviews to ensure consistency and excellence
• Analyze participation data, outcome measurements, and program effectiveness indicators to drive decision-making
• Track and report program participation, outcomes data, and member progress to leadership and funders
• Monitor member engagement, retention, attendance, and progression toward established outcomes
• Ensure experiences are engaging, age-appropriate, culturally responsive, and aligned with youth development best practices

Front Desk & Member Experience

• Oversee the front desk…