Manager, Development Operations

Job Title:

Manager, Development Operations

Department:
Social Impact and Outreach

Reports To:

Executive Director, Chicago Black hawks Foundation

Location:

Chicago / United Center (100% In-Office, no re-location assistance provided)

Hours:

Standard office hours are 9:00 a.m. – 5:00 p.m. Monday – Friday, with regular non-traditional hours (evenings, weekends, holidays) required to support game schedules.

Status:
Full-Time, Exempt

Direct Reports:
Part-time game day staff (no full-time direct reports)

Compensation:
Budgeted annual salary $70,000, eligible for company annual bonus program.

The Manager, Development Operations mobilizes and leverages Chicago Black hawks Foundation (CBF) and Chicago Black hawks (CBH) assets across the organization to maximize the Foundation’s financial resources. The Manager serves as the primary project manager for implementing the fundraising strategy, operationalizing in‑arena programs, and planning and executing events and campaigns.

• Develop and execute the annual plan for in‑arena programs including raffles, silent auction, and mystery pucks.
• Manage fundraising vendor relationships for raffles, silent auction, and online donations.
• Manage all part‑time staff (50/50 sellers), including recruitment with Human Resources, training, and game‑night responsibilities.
• Serve as lead project manager for the Foundation’s fundraising events.
• Coordinate internal cross‑departmental working groups and vendor relationships.
• Execute key components of fundraising events during planning and development.
• Develop and execute corporate campaigns benefit ting the Foundation in collaboration across the organization.
• Support the Executive Director in stewardship of donors across all fundraising programs and campaigns, tracking engagement and fulfillment.
• Assist the Executive Director in developing and implementing the annual fundraising strategy, goals, and plan aligned with the Foundation’s strategy.
• Manage all fundraising data entry in the CRM and generate reports in collaboration with the Finance Department.
• Coordinate event/campaign briefs for the CBF and Marketing team.
• Execute fulfillment and communication across fundraising stakeholder audiences (tax acknowledgement letters, etc.).

• Bachelor’s degree from an accredited college or university.
• 5–7 years of project management experience; preferred experience in fundraising stewardship or sports foundation/charity philanthropy.
• Experience with fundraising data systems and data visualization tools.
• Strong organizational skills to manage people and resources across complex projects.
• Ability to set and manage long‑term and short‑term goals and deliver outcomes.
• Excellent communication skills with internal and external stakeholders, including executive-level constituents.
• Ability to foster a positive team culture and collaborate across teams.
• Strong personal motivation and encouragement of others, with persistence in overcoming obstacles.
• Effective problem‑solving and timely issue resolution.
• Trust‑building skills inside and outside the organization with honest communication.
• Strong interpersonal skills and the ability to relate to all levels.
• Adaptability to changing trends and circumstances, embracing fresh perspectives.
• Strong verbal and written communication skills.
• Ability to respond quickly and effectively to challenges in a fast‑paced, dynamic environment.
• Demonstrated aptitude for driving results.
• Willingness to work occasional nights, weekends, and holidays as business needs dictate based on the event calendar.
• Demonstrated alignment with the organization’s values of integrity, curiosity, empathy, collaboration, and originality.

Competitive total rewards package including medical, dental, vision, 401(k) matching, paid life insurance, employee assistance program, comprehensive PTO, social events, volunteer opportunities, and learning and development. Employer‑paid breakfast, lunch, dinner on game days, parking, on‑site gym and training classes, access to United Center events, and more.

The Chicago Black hawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

We are committed to providing reasonable accommodation for individuals with disabilities.