Branch Manager

Branch Manager

First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $8+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century.

First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

The Branch Manager is responsible for providing leadership in business development, service, and operations of the branch to ensure that goals and standards are achieved.

Leadership

• Directly manage the daily activities of employees within the branch, coordinating and prioritizing requisite duties and daily assignments while appraising employee productivity and performance. Monitor staff attendance, work standards, and adherence to company policies. Compose and deliver performance evaluations.
• Promote teamwork within the branch to encourage participation in sales and service activities of the branch.
• Coach, motivate, and develop branch team by providing actionable advice and insight on sales preparation and presentation, with a focus on tailoring the message to the audience.
• Promote career development for team by assigning actionable objectives and developing individualized skillsets utilizing internal and external tools and resources, such as Linked In Learning and First American Bank University.
• Serve as a professional role model, including appearance, dress, and communication.
• Responsible for employee hiring, training, staff development, timecard approval, scheduling, and direct assistance with coverage of daily workloads when needed. Facilitate the cross training of staff to ensure that all shifts always have adequate coverage.
• Develop and implement sustained team and individual sales strategies to promote products and services to appropriate audiences. Achieve the financial goals of the customer and division by aligning individual needs to appropriate products.

Business Development

• Be an ambassador of First American Bank by sourcing and building beneficial relationships to uncover opportunities and provide solutions.
• Develop and implement strategic and market plans to grow and retain branch customer deposit and loan balances and relationships.
• Develop and execute business plans to achieve new relationship acquisition, business partner referrals, and existing relationship expansion within a geographic territory to close sales, win business, and reach sales goals.
• Utilize tools and resources to organize and analyze customer data to align customer needs to tailored recommendations for products and services. Manage pipeline to adequately capture conversations and opportunities for prospective and current customers.
• Collaborate with internal business units to ensure a cohesive customer experience tailored to individual needs, resulting in a comprehensive banking relationship.
• Increase brand awareness in community by representing the company at local events, meetings, and engagements. Develop mutually beneficial partnerships within the community with the goal of uncovering opportunities and providing solutions.
• Responsible for reporting sales activity and outbound efforts to the Regional Sales and Service Manager.
• Participate in organizations and events within the community to develop centers of influence and build a referral base.

Service

• Participate in various customer service phone queues to service customers which includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary.
• Manage and model customer experience, ensuring satisfactory service standards and appropriate resolution is achieved in-person and over-the-phone.
• Leverage available tools, resources, and information to identify opportunities to create customized solutions.
• Perform all daily personal banking tasks, including opening, maintaining, and closing deposit…