Regional IFM Lead

Regional IFM Lead

Transform at JLL as a Regional IFM Lead on a global client account in our Technology Division! Our client is the world's largest advertising and communications holding company. This region would encompass their western North America offices.

Location:

Flexible, ideally Kansas City, Chicago or Detroit

Work Schedule:

Hybrid, Monday-Friday 8:30 AM to 5:30 PM

Travel requirements: 25% travel required to client sites in region

Reports to:

Account Director

Estimated base salary for this position is: $123,000 - $150,700+

What this job involves:

As the Operations Lead – Workplace Services for the WPP account, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses. This account is transitioning from a traditional hard-services focus to an integrated, experience-led model. In partnership with the North American Workplace Experience Lead, you will help drive this evolution while maintaining operational excellence in core facility management activities.

In this senior professional role, you will leverage your in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully implement the new global Operating Model. You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience. This role requires exceptional change management and stakeholder navigation skills.

You will operate in a complex organizational environment with competing priorities between global client leadership, regional client oversight, and site-based employee needs - each with different service expectations and cost tolerances. Success requires excellent communication skills, building trust, establishing clear decision-making protocols, and maintaining momentum during ambiguity.

What your day-to-day will look like:

• Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers, providing in-depth technical guidance and mentorship to drive the consistent implementation of the global Operating Model.
• Lead the validation and ongoing management of the NORAM financial budget baseline, ensuring accuracy and completeness as the foundation for GMP and savings commitments. Partner with site leaders to develop budgets, identify cost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the GMP commercial model. Proactively manage baseline adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations.
• Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.
• Manage the phased transition of services from Managing Agent (WPP holds contracts) to Principal (JLL holds contracts) model across NORAM sites, ensuring seamless handoffs.
• Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.
• Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.
• Champion the use of JLL's technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service efficiency.
• Cultivating a positive team culture, directing, and advancing robust cross-functional teams while establishing a strategic talent pipeline for future Facility Manager and Senior Facility Manager positions.
• Collaborate with a broad group of stakeholders, including regional Workplace Experience and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the WPP client.
• Navigate organizational tensions…