Account Manager L2- Retail Media

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Albertsons Media Collective is a tech‑centric, people‑focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are—anytime, every place—through the moments that matter most.

Building the future of food and well‑being starts with you. Join our team and bring your best self to the table.

The Account Manager (L2) is responsible for delivering best‑in‑class client experiences when working with The Collective. Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day‑to‑day contact for Collective clients, the Account Manager will work to deliver strategic, data‑driven upsell opportunities to clients while also ensuring seamless execution of programming, on‑time launches and exceptional execution of Annual Plans.

The position will be based in Boise, Idaho, or one of our main regional offices (Pleasanton, CA; Itasca, IL; Fullerton, CA; Plano, TX; or New York, NY).

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on‑time campaign launches and working cross‑functionally to identify areas of upsell where relevant to the customer
• Identify upsell opportunities in‑flight and post‑campaign to ensure repeat, growing partnership and work in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best‑in‑class Retail Media Network
• Ensure accurate CRM hygiene with an emphasis on post‑IO signature to allow for accurate revenue tracking
• Collaborate with Client Partner counterpart to advise and create material for T2T/ Q / Lunch & Learns
• Maintain a customer‑centric mindset with a deep understanding of client and category objectives to deliver best‑in‑class service
• Strong ability to interpret and story‑tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasize cultivating customer loyalty and retention focusing on the client experience during the post‑IO partnership
• Work in lockstep with Client Partners to ensure the client receives holistic best‑in‑class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuously engage with the customer, ensuring any business churn risks are identified early and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in‑flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor, learn and develop knowledge of retail media landscape
• Client travel as needed

• 4+ years of Media/Retail/Account Management experience
• Strong organization and process development skills
• Strong ability to story‑tell with data
• Demonstrates strong presentation skills with ability to prep and present to audiences including up to VP level
• Ability to foster partnerships with merchandizing partners

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k) and more)
• Time off (vacation, holidays, sick pay) – eligibility requirements available through myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues reflecting the communities we serve