Supervisor Aircraft Appearance - MDW

Department

Technical Operations

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

All of Southwest's People come together to deliver on our Purpose;
Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Aircraft Appearance supports our Purpose by providing overall supervision, performance management, training, and support of assigned Aircraft Appearance personnel and operations. This role provides positive Leadership and ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers. The Supervisor Aircraft Appearance is a skilled communicator and strong people leader who looks forward to making a meaningful impact on Technical Operations in Chicago.

• This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

• Provides supervision of all Aircraft Appearance Technicians on duty
• Ensures workplace safety and that all OSHA and HAZMAT requirements are met
• Ensures compliance with all TSA security requirements
• Monitors productivity and labor hour requirements
• Ensures the collective bargaining agreement is followed
• Requests, assigns, and approves overtime
• Ensures compliance of Aircraft Appearance program and task card requirements
• Monitors, inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
• Monitors Lead Appearance Technician assignments of personnel
• Maintains accurate records of work accomplished each shift and provide turnover report
• Ensures the Hangar and Line facilities are clean before the end of the shift
• Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
• Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action, including discipline when necessary
• Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
• Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
• May perform other job duties as directed by Employee's Leaders

• Ability to think like an owner. Demonstrates a high level of responsibility and provides direction in a Team-oriented, cross-functional environment
• Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
• Ability to work independently to achieve results and in a Team environment
• Ability to apply logical approaches to solving problems and identifying solutions
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.)
• Skilled in team-building and consensus-building
• Ability to build strong interpersonal relationships and lead through influence
  
  Ability to learn and utilize all Southwest Airlines and Tech Ops Department software programs
• Skilled ability to lead, and to establish a positive attitude with assigned personnel…