Operational Key Account Manager – Healthcare

• Work with Regional Account Management on a defined list of Key Accounts
• Ensure customer satisfaction and profitable growth
• Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)
• Drive regular workshops (internal/network + customer) to review processes, performance
• Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)
• Interact with customer to understand their demand / requirements
• Assist Global account Management during tender process
• Implement tenders with Implementation team + new projects
• Suggest new routings, optimization
• Resolution of complaints + investigation
• Liaise with purchasing department (cost optimization, new routings)
• Prepare technical & commercial proposals for new solutions

• Educational background (bachelor’s degree preferred, master’s degree advantageous)
• Specific logistics and or multi-national focus
• 3+ years of proven track record in International Supply Chain and Logistics
• 3+ years of experience in commercial negotiations
• Experience in leading a virtual team
• Network management experience (3+ years)
• Compliance understanding
• Mature judgment and decision-making
• Acute cultural and global awareness
• Emerging market experience
• Superior communication skills, both written and spoken
• Advanced presentation skills (concise & convincing)

Demonstrates expertise in International Supply Chain and Logistics, with a strong focus on customer satisfaction, commercial negotiations, and network management. Proven ability to lead virtual teams and implement effective solutions in a multi-national context.

• Logistics Management
• Performance Review
• Tender Process Implementation
• Technical Proposal Preparation
• Cost Optimization

• Superior Communication Skills
• Mature Judgment
• Decision-Making
• Cultural Awareness
• Presentation Skills

• Key Accounts
• Customer Requirements
• Action Plan
• Emerging Market Experience
• Compliance Understanding