Senior Manager, Customer Success
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-23
Job specializations:
-
Management
Account Manager, Client Relationship Manager -
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager
Job Description & How to Apply Below
- Development and manage a team of Customer Success Managers.
- Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary.
- Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity.
- Provide direction, coaching and feedback to CSMs around day‑to‑day execution of CS Playbooks.
- Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion.
- Understand and mitigate account risk and upscale to dependent functions as necessary.
- Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities.
- Hire, onboard, and develop team members to progress their career at Four Kites.
- Contribute and lead a culture of customer success.
- Collaborate with other Four Kites leaders to ensure one team approach to meet and exceed customer expectations.
- Approximately 25% travel for client site visits.
- Experience in a Supply Chain industry or related SaaS company highly preferred;
Tech startup experience advantageous. - Bachelor's degree or equivalent experience, MBA a plus.
- 7+ years’ experience in an account management, consulting or customer success.
- 3+ years of directly managing customer‑facing teams.
- Experience directly or indirectly working with freight management and supply chain.
- Experience working with complex software.
Demonstrates expertise in managing customer success teams and developing strategic relationships with clients in the supply chain industry. Proven ability to lead account planning, risk mitigation, and customer expansion initiatives while fostering a culture of customer success.
Certifications & Qualifications- Bachelor's Degree
- MBA
- Account Planning
- Risk Mitigation
- Customer Expansion
- Coaching
- Feedback Provision
- Relationship Building
- Collaboration
- Communication
- CS Playbooks
- Freight Management Software
Position Requirements
10+ Years
work experience
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