Service Manager

Service Manager

Location:

Bensenville/Chicago, IL

Work Style:
Hybrid – 25% in the field, 75% in office

Alliance Mechanical, a Tech
24 company in Bensenville, IL, has an exciting opportunity for an experienced leader in the Commercial HVAC & Refrigeration Field to join our team as Service Manager.

We are seeking a highly motivated Commercial HVAC/Refrigeration Service Manager to lead our skilled technicians. In this role, you will oversee the daily operations of our service department, ensuring efficient and effective delivery of services to our customers.

• Team Leadership:
  Manage, mentor, and train a team of HVAC/R technicians, fostering a positive and productive work environment.
• Direct Reports:
  Oversee, guide and direct four field service managers.
• Service Delivery:
  Assist dispatchers, project managers, sales reps, and account managers in scheduling, dispatching, and completing service calls, ensuring timely and efficient service delivery.
• Customer Satisfaction:
  Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
• Quality Control:
  Ensure that all work performed meets the highest quality standards and complies with industry regulations.
• Performance Management:
  Monitor technician performance, providing regular feedback and conducting performance reviews.
• Inventory Management:
  Support the warehouse manager in managing parts and equipment inventory, ensuring adequate stock levels and minimizing costs.
• Safety Compliance:
  Enforce adherence to all safety protocols and procedures, ensuring a safe working environment for all technicians.

• 10+ years of commercial HVAC/R refrigeration experience
• 2 years of experience in a supervisory, service management, or leadership role
• Valid driver's license with an acceptable driving record
• EPA Section 608 Universal Certification and/or other relevant HVACR industry certifications
• Demonstrated experience leading, mentoring, and developing HVACR technicians and field service teams
• Strong technical knowledge of commercial refrigeration, HVACR, equipment installation, maintenance, troubleshooting, and repair
• Experience managing service operations, scheduling, dispatch coordination, and customer escalations
• Strong leadership, communication, customer service, and problem‑solving skills
• Knowledge of safety regulations and quality control standards
• Proficiency with Microsoft Office and service management software

• Associate's or Bachelor's degree in Business, HVACR, or a related field preferred
• Experience diagnosing, repairing, and maintaining commercial kitchen equipment (hot‑side)
• Experience overseeing multiple managers, departments, or service teams
• Background in inventory management, fleet operations, or warehouse support
• Experience partnering with sales, project management, and account management teams
• Business development and customer retention experience
• Strong financial and operational management skills

• On‑demand training and full troubleshooting support
• Company‑sponsored and manufacturer’s training
• Company uniforms, phone, vehicle, and gas card
• Medical, vision, and dental insurance and short‑term disability plans
• Company-paid long‑term disability and life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with company match and immediate vesting

Alliance Mechanical/Tech
24 is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.