Director, Brand Operations

Director, Brand and Experience Operations

Reporting

Location:

Chicago - 345 North Morgan

$140,000-$150,000

Workplace Type:
Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves henticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at

WHY WE THINK YOU WILL LOVE THIS ROLE

The Director, Brand & Experience Operations serves as a key operational partner to the Chief Brand & Experience Officer (CBXO) and Brand & Experience Leadership Team, supporting the execution of strategic priorities, operational excellence, resource planning, and organizational effectiveness across the Brand & Experience organization, including Client Strategy, Creative, Partnerships & Licensing, Product Design, and Digital Design.

This role has a global scope that combines elements of a Chief of Staff, business operations leader, and resource management partner, helping translate leadershipobjectivesinto actionable plans while ensuring teams are effectively aligned, prioritized, and resourced. The position is responsible for providing visibility into resource allocation,utilization, capacity planning, staffing forecasts, and operational performance, enabling informed decision-making across the organization.

The ideal candidate is highly organized, collaborative, analytically minded, and comfortable operating across multiple functions, and interfacing with senior leadership. They bring strong project management, financial acumen, and communication skills, along with the ability to drive alignment and execution in a fast-paced environment.

ROLE AND RESPONSIBILITIES

Chief of Staff & Leadership Team Support

• Support the CBXO and Brand & Experience Leadership Team in operationalizing and executing strategic priorities and key business initiatives.
• Coordinate leadership team meetings, operating reviews, quarterly planning sessions, offsites, and follow-up actions.
• Develop leadership presentations, organizational updates, executive communications, and business review materials.
• Maintain visibility into key organizational priorities, risks, dependencies, and decisions requiring leadership attention.
• Partner with functional leaders to track progress against commitments and ensure alignment across teams.
• Helpestablishand manage operating rhythms, governance processes, and leadership reporting.
• Support resource allocation processes across Brand & Experience disciplines to ensure alignment with business priorities, client commitments, and strategic initiatives.
  
  Serve as key interactionpointwith Finance partners and P&L business leads.
• Facilitate resource planning discussions and helpidentifycapacity constraints, staffing gaps, andutilizationopportunities.
• Maintain resource forecasting models and reporting tools that provide visibility into team workloads and demand trends;maintain and validate trends and assumptions in monthly reconciliation.
• Partner with department leaders to balance competing priorities and support informed resource allocation decisions.
• Help develop scalable resource management processes and best practices that improve efficiency, transparency, and decision-making.
• Monitorutilizationand capacity metrics to…