Office Manager

Job Summary

New Age Services Corporation [NASC] is a community-based behavioral health and human services provider. NASC is committed to empowering individuals and families in the community by providing comprehensive recovery-management services that address the chronic nature of addiction. Our service area includes North Lawndale, Austin, East Garfield, West Garfield, and surrounding areas.

Provides oversight to assigned office aides and facilities team. Ensures and maintain front office through engagement in performance management of office aide staff. The office manager reports to NASC Chief Financial Officer.

• Supports company operations by maintaining office systems and supervising staff.
• Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees, following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Contributes to team effort by accomplishing related results as needed.
• Monitor and approve the staff time requests.
• Conduct monthly supervisions for each staff member.
• Recruitment and interview any new potential applicant.
• Provide training on duties of front desk and other office supportive needs.

• Assists the Chief Financial Officer (CFO) and Finance Department with billing, collections, and accounts receivable follow-up activities.
• Conducts routine follow-up with Managed Care Organizations (MCOs), Medicaid, Medicare, and other third-party payers regarding outstanding claims, denials, underpayments, and aged accounts receivable.
• Maintains detailed documentation of all payer contacts, collection efforts, claim status updates, and resolutions.
• Collaborates with clinical, billing, and administrative staff to obtain required documentation necessary for claim submission, payment resolution, and reimbursement.
• Assists in monitoring and tracking outstanding balances and prepares reports regarding collection activities and payer performance.
• Escalates unresolved billing, payment, and reimbursement issues to the CFO and appropriate leadership staff for further review and action.
• Supports the implementation of revenue cycle management processes to improve collections, reduce denials, and increase reimbursement efficiency.
• Participates in weekly billing, denial management, and financial review meetings as assigned.
• Assists with financial audits, record requests, and compliance reviews related to billing and reimbursement activities.
• Performs other financial, administrative, operational, and organizational duties as assigned by the Chief Financial Officer, Chief Executive Officer, or designee.

• Knowledge of healthcare billing, collections, accounts receivable, and revenue cycle management preferred.
• Experience working with Medicaid, Medicare, Managed Care Organizations (MCOs), and third-party payers preferred.
• Strong organizational, communication, and follow-up skills.
• Ability to analyze reports, track outstanding balances, and maintain detailed financial records.
• Proficiency in Microsoft Excel, billing software, and electronic health record systems.
• Supply management, Informing others, Tracking budget expenses, Delegation, Staffing
• Managing processes, Supervision, Developing standards, Promoting process improvement
• Inventory control, Reporting skills

• Bachelor’s degree or equivalent
• Two to three years’ experience in an office setting manager
• Proficient with office software

Pay: $28.00 - $30.00 per hour

• Dental insurance
• Employee assistance program
• Health insurance
• Professional development assistance

Work Location:

In person