Head of Customer Ops & Process Excellence
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-04
Listing for:
Tempus AI, Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Tempus AI, Inc. is seeking a Director, Customer Operations to drive operational excellence across the Customer Operations organization.
You will lead the functions of Operations Enablement, Training & Knowledge Management, Launches, and Quality Assurance while building a scalable team and playbooks to support growth. The role focuses on continuous process and tool improvements, cross-functional collaboration with Sales, Product, and engineering, and delivering an exceptional customer experience
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