US Head of Customer Success - Enterprise & Scaled
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-04
Listing for:
Steer
Full Time
position Listed on 2026-08-04
Job specializations:
-
Management
Client Relationship Management, Operations Management, Project & Program Management
Job Description & How to Apply Below
Steer is recruiting a Manager of Customer Success to lead a team of 10 CS Managers across Enterprise and Scaled segments. You will bridge personalized relationship management with digital-first automation, building scalable playbooks and an Account Health framework to boost global retention.
You will own strategy for enterprise and scaled tiers, implement a health scoring system, and transition the team from Slack to a formal knowledge base, while driving proactive retention and strong coaching
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