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Customer Success Lead - AI-Driven Growth & Retention
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-05
Listing for:
Portland Seed Fund
Full Time
position Listed on 2026-08-05
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Customer.io is seeking a Manager, Customer Success to lead a Americas CS pod and drive high performance. You will coach a team of 5-7 CSMs, own retention and growth outcomes, and shape strategy with autonomy in a fast-changing environment. Strong AI fluency and commercial accountability are essential.
You’ll work in a role that values coaching, strategic thinking, and cross-functional collaboration, with a competitive compensation package and extensive benefits.
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