Regional Head of Operations

Regional Head Of Operations Americas

In Operations, we engage and collaborate with businesses and functions to design and deliver value added services and solutions that provide peace of mind and ease the way of doing business even in a challenging environment.

The Regional Head of Operations Americas represents the Operations function in the region. This role ensures oversight and seamless coordination of operational activities, compliance with internal policies and standards, and delivery of high-quality services to support business objectives across the region.

Job Summary

The Regional Head of Operations represents the Operations function in the Americas region and ensures oversight on all Operations activities. The scope of responsibility encompasses procurement, real estate projects, travel, governance of third parties, and business continuity. He/She supports local Operations (Head of Operations, General Services) in all Operations activities that are undertaken locally, with the support of the Global Functional Units (Procurement, Real Estate and General Services, Travel Operations, Operations Governance and Business Resilience)

Key Duties and Responsibilities

Procurement and Vendor Management

• Support local entities in P2P Operations (Orders Management), in line with Group standards
• Ensure adherence with the Procurement Management Standard in the region

Real Estate & General Services

• Support local real estate projects driven by the Group Real Estate team especially with regards to stakeholders management in the region and changement management activities
• Oversee General Services activities, incl. financial management (e.g., budgeting, forecasting, etc.) and physical security standards implementation, in line with the Physical Security Management Standard
• Oversee the implementation of Group sustainability standards (e.g., non-use of plastic charter) and the corresponding sustainability reporting

Travel Operations

• Monitor travels to risky countries in collaboration with Travel Operations
• Ensure oversight on T&E policy adherence in the region

Operations Governance

• Ensure oversight on TPRM in region, namely adherence with Third Party Risk Management and Information Governance standards
• Ensure oversight on Information Governance standards in region
• Provide support on local governance matters where needed

Business Continuity Management

• Oversee the Business Continuity planning in region, incl. the Business Impact Analysis (BIA) campaign driven by the Group Business Resilience team and the local Business Continuity Plans (BCP)
• Support to local training & exercising of incident management to ensure business continuity and employee safety
• Monitor and support local incident management
• Ensure adherence with the Business Continuity Management Standard in the region

Financial planning

• Oversee the local Operations budgets and ensure financial discipline in this domain

Required experience & competencies

• 15+ years of experience in operations, procurement, or facilities management in a regional or global environment
• Understanding of operations governance and regulations in the region
• Service excellence mindset
• Excellent communication and interpersonal abilities
• Knowledge of business continuity planning and office security best practices
• Experience in budget oversight and financial management
• Ability to manage multiple priorities in a complex environment

Required Education

• Master degree in Business Administration, Operations Management, or related field.

Relocation assistance within the U.S. is available for this position. Candidates must have valid authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Hybrid Work Policy:

SCOR is committed to an "in-office" culture where people can collaborate, exchange ideas, and establish stronger working relationships while providing flexibility. To support employee work-life balance and increase opportunities for employees to excel every day, SCOR operates with a hybrid working arrangement. SCOR employees work 3 days per week in an office with the flexibility to work 2 days per week remotely.

At SCOR, we CARE about clients,…