Director of Older Adult Services

Join CASL as a Director of Older Adult Services and Make a Difference

Are you ready to make a lasting impact in the lives of older adults and their families? Join CASL as our Director of Older Adult Services, where you'll lead a diverse continuum of care including Adult Day Services, In-Home Care, and Ever Pine Care. Through strategic leadership, community partnerships, and innovative service delivery, you'll help older adults age with dignity, independence, and connection while driving growth and sustainability across our programs.

The Director of Older Adult Services provides strategic leadership and oversight for CASL's continuum of programs and services supporting older adults. This role is responsible for ensuring high-quality, culturally responsive services that promote independence, dignity, health, and well-being. Through operational excellence, community partnerships, and program innovation, the Director advances sustainable growth and meaningful impact for older adults and their families.

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you'll be supported while doing work that matters.

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.

As the Director of Older Adult Services, you will lead the performance, growth, and integration of Adult Day Services, In-Home Services, Ever Pine Care, and Pine Tree Senior Council initiatives. You will strengthen service delivery, develop strategic partnerships, and drive operational and financial performance to ensure older adults and their families have access to high-quality, culturally responsive support. Your leadership will expand community impact, enhance program sustainability, and help older adults age with dignity, independence, and connection.

Strategic Leadership & Service Integration

• Lead the strategic direction, growth, and performance of Adult Day Services, In-Home Services, Ever Pine Care, and Pine Tree Senior Council initiatives.
• Develop and implement long-term service strategies that support organizational priorities, community needs, and financial sustainability.
• Identify opportunities for innovation, service expansion, and program integration that strengthen CASL's continuum of care for older adults.

Program Operations, Quality & Compliance

• Oversee daily operations across Older Adult Services to ensure high-quality, efficient, and culturally responsive service delivery.
• Establish and monitor key performance indicators related to enrollment, utilization, workforce productivity, financial performance, and participant outcomes.
• Ensure compliance with all applicable federal, state, funder, and regulatory requirements, including Illinois Department on Aging Community Care Program standards.

Ever Pine Care Growth & Innovation

• Lead the launch, growth, and long-term sustainability of Ever Pine Care as a competitive private-pay service offering.
• Develop service models, pricing strategies, customer experience standards, and community outreach initiatives that support revenue growth and market expansion.

Workforce Leadership & Development

• Provide leadership, coaching, and performance oversight to program leaders and staff while fostering accountability, collaboration, and professional growth.
• Develop workforce strategies that support…