Director of Training & Support

Director Of Training & Support

The Director of Training & Support will lead training strategy and operational support across our national student housing portfolio. You will strengthen on-site execution by developing and enforcing policies, procedures, and training programs that create consistency, performance, and sales success. You will oversee field-based support responsibilities, partner with operations, sales, and systems teams, and serve as an important resource for property teams nationwide.

• Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking.
• Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal.
• Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio.
• Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers.

• Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role.
• Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
• Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio.
• 25% Travel

• Competitive Salary + Bonus
• Monday-Thursday In Office / Friday Remote