Americas Engineering Director

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - Join JLL as our America's Engineering Director and drive excellence in Technical Services Strategic Initiatives development and delivery across our premier tech client portfolio. Supporting all Americas - AMER, CAN, and LATAM. This strategic leadership role is perfect for an engineering and facilities operations management professional who thrives on operational excellence, identifying and implementing strategic initiatives, seamless client partnership, and building high-performing teams across multiple countries and cultures.

You'll be the technical authority ensuring world-class delivery in mechanical, electrical, IoT, critical environments, fire life safety, and asset lifecycle management while championing innovation and continuous improvement initiatives that set new industry standards.

Reports to:

Engineering Director of AMER Technical Services

What will your day-to-day look like?

Lead the AMER technical services delivery for a premier enterprise client account, overseeing comprehensive strategic initiatives in support of facility management operations across regional sub-accounts across the US, Canada, and Latin America. This executive role drives Technology excellence through strategic oversight of facilities engineering (MEP, FLS, Building Automation/IoT, Labs), health, safety, security, environmental (HSSE) programs, quality management, asset lifecycle optimization, sustainability (including refrigerant management) and business continuity planning while ensuring regulatory compliance and supporting mission-critical environments.

This role offers the opportunity to shape technical services strategy for a flagship global account while leading a high-performing team across diverse, specialized functions. The successful candidate will combine strategic vision with deep operational expertise to deliver exceptional client outcomes in a dynamic, international environment.

Key Responsibilities

Strategic Leadership & Account Management

* Serve as senior technical advisor to client leadership, building trusted relationships and driving strategic initiatives that align with business objectives

* Develop and execute comprehensive technical services strategy across all regional sub-accounts, ensuring consistent service delivery and operational standards

* Partner with regional account teams to identify growth opportunities and expand service offerings within existing portfolio

* Lead quarterly business reviews and technical performance assessments with client stakeholders

* Sponsor and/or lead up-to 20 account plan initiatives

Operational Excellence & Service Delivery

* Oversee AMER BCP and HSSE programs including the development and implementation of a robust MOP and Work Approval program, a standard Incident Response program utilizing AAR and RCCA methodologies to drive learning and improvement, and ensuring compliance with our JLL Client Assurance Program, local regulations, and international standards, while maintaining zero-harm workplace culture

* Drive continuous improvement initiatives by implementing innovative solutions, leveraging JLL tools and technologies, consolidating vendors, standardizing processes, and expanding service scope.

* Optimize asset management strategies through advanced CMMS implementation, predictive maintenance programs, and lifecycle planning

* Ensure seamless delivery for Technical Services Strategic Programs while driving compliance with KPIs, utilization of metrics, service level requirements, and client methodologies

Specialized Technical Services

* Oversee Technical Services support for clients…