Sr Manager, Change Management

Job Description:

Company

Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Change Management is essential to McDonald's growth. The Change & Organization Activation (COA) COE partners with leaders to support the human side of transformation, accelerate adoption, and deliver lasting business impact.

Our mission:
Make transformation work-everywhere, every time-by building enterprise change capability and embedding new ways of working that stick.

Our vision:
Change agility as a competitive advantage, where transformation is seamless, leaders inspire confidence, and employees thrive.

As part of the COA, you'll help build enterprise change muscle-succeeding as an innovator, self-starter, collaborator, and trusted strategic partner. We'll equip you with the tools to grow and unlock impact.

McDonald's Global Business Services - Change & Organization Activation COE is seeking an experienced  Sr Manager, Change Management  to lead holistic change planning and execution for the  Future of Marketing Program . McDonald's is evolving its global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support. As part of this effort, McDonald's is establishing a Future of Marketing team to define how marketing capabilities, processes, and ways of working will evolve over time.

The team will help the business better leverage scale, improve consistency across markets, and strengthen the overall effectiveness of marketing investments.

This role reports to the  Director of Change Management, Change & Organization Activation COE , with matrixed alignment to program leadership. They will be accountable for managing a team of direct reports.

Key Responsibilities

Lead large, complex change management projects

+ Lead the development and execution of change management strategies to drive the successful adoption of business and technology initiatives.

+ Design, deliver, and manage clear, effective communications that support understanding and alignment across stakeholder groups.

+ Conduct change impact and readiness assessments; identify and engage key stakeholders throughout the lifecycle.

+ Develop and implement change action plans, including training and targeted interventions to support adoption.

+ Identify change-related risks and design mitigation strategies to ensure sustained outcomes.

+ Assess and validate user readiness to enable smooth go-lives and transitions.

+ Define success measures, track progress, and monitor adoption and change effectiveness.

+ Leverage data and insights to continuously refine strategies and accelerate adoption.

Drive Adoption with One McDonald's Way of Doing Change

+ Stay current on leading change management practices and apply them to support enterprise strategy and priorities.

+ Partner with functional leaders to intake, scope, and deliver change management support aligned to business and market needs.

+ Advise and coach leaders on change strategy, execution, and measurement to strengthen change leadership capability.

+ Lead the delivery and execution of change work streams using established frameworks,…