Operations Manager Job Chicago area,Illinois USA,Management

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance
Employee discounts

Position: Operations/Facility Manager
Job Type: Full-time
Location: Chicago
Compensation: $55,000 - 70,000 annual salary (depending on experience)

Essential Duties and Responsibilities:

Provide a clean, safe and healthy environment for members, guests and co-workers
Management of the Customer Service, Front Desk, and Spa desk experiences
Responsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviews
Help retain and attain new members through collaboration with Membership team and other staff
Support frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level Hospitality
Coordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilities
Establish right controls for issuance of keys. Keep record of keys issued. General locksmithing functions
Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items
Prepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies
Establish relationships with landlords and building representatives
Establish relationships with fitness vendors and set standards for fitness equipment maintenance
Oversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as needed
Responsible for formation of disaster (safety) plan in case of fire and other emergencies
Maintain a file of operating manuals and parts catalogs for all equipment
Coordinate contractors and supervise contractor projects
Contribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staff

Other Duties and Responsibilities:

Meet and exceed Individual and Departmental Goals as assigned by General Manager
Ensure communication materials including SOPs and training materials are up-to-date
Set up and maintain standards of cleanliness for Customer Service staff, Front Desk and office
Compile and process all required paperwork and reports in a timely and accurate manner
Attend regularly scheduled staff meetings, including weekly leadership and semi-annual "all staff" meetings
Represent FFC at club and community events such as festivals, open houses, Chamber of Commerce events, etc.
Be available on call to respond to emergencies
Additional duties as assigned by General Manager

Qualifications:

Bilingual (Spanish) preferred but not required
Ability to take direction from ownership/management and assist in special projects
Ability to communicate effectively with staff and members in order to promote high levels of customer service within the staff
Ability to organize, administer and delegate work and authority
Proficiency in P&L interpretation and oversight
2-5 years of previous management experience
Excellent leadership and motivation skills
Passion for health and fitness
High-level verbal and written communication ability
Ability to work during “Closeout” (last 3 days of every month, or other more relevant dates as needed)
Strong working knowledge of Excel, Google Docs and email
Ability to walk up and down stairs and lift a minimum of 50 lbs. with or without reasonable accommodation

What We Offer:

Insurance: Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois
401K: Company match
Life Insurance: Company-paid
Professional Development: FFC matches 50% of educational costs up to $200/year
Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
Continued Education: Access to FFC University courses and discounted certifications.

Other Perks:

Club Membership: Complimentary access to all FFC locations.
Discounts: 25% off Spa, Retail, and Fitness classes.
Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.