Director, National Operations

Director Of National Operations

The Director of National Operations is a strategic leader responsible for leading and managing operational plans and processes across Year Up United's regions. This role oversees a team of Operations leaders who manage day-to-day hybrid and in-office operations across multiple locations in direct support of Year Up United programming.

In collaboration with stakeholders, the Director will design and implement strategies to enhance in-person student engagement, drive process standardization, and ensure operational excellence across geographies. They will focus on delivering a high-quality, consistent experience for students, staff, and strategic partners while continuously streamlining operations to improve efficiency and effectiveness and reduce cost to serve.

Success in this role requires a forward-thinking, proactive leader with a strong track record in operational management, process improvement, and team leadership. The ideal candidate will excel in a fast-paced environment, foster cross-functional collaboration, and bring exceptional communication skills and a customer-focused mindset to plan and advance organizational goals.

This is an in-person role requiring 5 days in office engagement to the designated Year Up United location. Applicants must live within a reasonable commutable distance to a Year Up United location.

• Lead standards for exceptional management of national portfolio of sites
• Manage real estate planning
• Operations, process improvement, and leadership
• Program, community, and volunteer engagement
• Change management and growth initiatives
• Learning community member

• 5+ years of real estate and facilities management experience
• 6-7 years of experience in operational and strategic roles within high-performing organizations
• 2-3 years of management experience
• Strong decision-making skills with orientation to flawless execution in dynamic environments
• Excellent project management and budget management skills
• Strong interpersonal and communication skills
• Customer service mindset with strong relationship skills to support and engage with internal and external stakeholders to include high stakes partners
• Strong organizational and time management skills with exceptional attention to detail
• Collaborative leadership style with strong problem-solving abilities
• Proficiency in Microsoft Office and Salesforce preferred
• A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United
• Understanding of the opportunity divide and its drivers
• Commitment to diversity, equity, inclusion and belonging

Salary Range: $120,000 - $145,000

• Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
• Vacation:
  Earn three weeks paid vacation in first year of employment; four weeks after initial year.

** This is an exempt role (paid on a salaried basis).

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni;

empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000.

Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta,…