Account Project Lead - Beauty

Job Summary

The Account Project Lead (APL) is responsible for managing and guiding a team that handles client accounts and projects. This role ensures that team efforts align with client needs, company goals, and project objectives while maintaining strong client relationships. Speed to market is a key industry differentiator for Outform Group, and the APL plays a critical role in driving timely execution.

• Sr. Account Project Managers
• Account Project Managers
• Account Project Coordinators

The Account Project Lead oversees team performance, resource allocation, escalation management, and cross‑functional collaboration to ensure successful delivery of client projects. This role balances leadership responsibilities with hands‑on project and client management.

1. Team Leadership & Performance Management

• Lead and manage members of the APM team, including prioritization of work and resource allocation.
• Resolve interpersonal or work‑related conflicts to maintain collaboration and morale
• Provide mentorship and guidance on client management, problem‑solving, and best practices and prepare them for future career advancement.
• Manage client escalations and act as senior support when needed.
• Define and communicate clear team objectives and performance goals.
• Monitor team performance and provide feedback for continuous improvement
• Model proactive behavior, offering sound advice and support when the team needs it.
• Adapt schedule to support the team as needed, stepping in whenever help is required.

2. Cross‑Functional Collaboration & Operational Excellence

• Collaborate with cross‑functional teams (Design, Engineering, Sales, Production, etc.) to ensure the team is well‑equipped to deliver client expectations.
• Facilitate effective communication across the APM team and other internal teams to ensure alignment on objectives and timelines.
• Ensure team members accurately track project timelines and enter project data into internal systems in a timely manner.
• Ensure early identification and timely escalation of project timeline risks.
• Identify opportunities to streamline processes and improve operational efficiency.
• Reduce bottlenecks and improve workflows within the account management function.

3. Core Account Project Management Responsibilities

• Support Sales initiatives by assisting with client needs, proposals, and account coordination
• Maintain strong client relationships through proactive communication and ongoing engagement
• Manage projects to ensure timelines, deliverables, and milestones remain on track
• Ensure accurate and timely entry of project data into internal systems
• Ensure compliance with company policies, SOPs, contract terms, estimates, credit requirements, and quality standards.
• Generate client invoices accurately and without delay immediately following project completion

• Commercial Team
• Design / Industrial Design
• Estimating / Finance & Credit
• Engineering / Tech
• Production / Purchasing
• Logistics / Warehouse
• Clients
• Senior Leadership

1. Team Leadership & Performance Management

• Team Effectiveness & Health: ≥ 90% of team members meeting or exceeding performance goals
• Leadership & Development:
  Completion of regular 1:1s, performance reviews, and developmental plans for all direct reports
• Client Escalation Management:
  Reduction in repeat or preventable escalations quarter over quarter

2. Cross‑Functional Collaboration & Operational Excellence – KPIs

• Operational Execution & Accuracy: ≥ 95% accuracy in team’s project timeline tracking and system data entry
• Cross‑Functional Alignment:
  Improved handoff efficiency between teams (measured by fewer missed milestones or escalations)
• Process Improvement:
  Number of process improvements implemented annually and measurable gains in efficiency (e.g., cycle time reduction, capacity increase)

3. Core Account Project Management Responsibilities – KPIs

• On‑Time Delivery Rate: ≥95% of projects delivered on or before agreed date.
• Client Satisfaction:
  Positive qualitative feedback.
• Timeline Ownership: 98% milestones met without escalation
• Documentation Accuracy: 100% of quotes & order acknowledgments complete…