SVP, Director of Client Services (Omni-Channel, Pharma Agency

SVP, Client Services

The SVP, Client Services is a skilled relationship builder, possessing deep pharma marketing experience and a proven ability to make meaningful connections. They are particularly skilled in unifying and motivating cross-functional teams toward strategic thinking and marketing solutions to achieve our client's business goals. This person can assess the perspectives of team members to ultimately own the final decision on agency recommendations and escalation issues for their book of business.

The SVP, Client Services is an inspiring people leader, motivating team members to deliver for each other and for our clients. This individual ensures client satisfaction and sets the pace and approach for developing strong client-agency relationships. The SVP, Client Services leads and collaborates on key initiatives in people development, process improvements, and operational excellence in support of effective client delivery.

This person is a skilled relationship builder, possessing deep pharma marketing experience and proven success in the senior-most Account Management roles. They are particularly skilled in leading a team of Account professionals and unifying and motivating cross-functional teams toward strategic thinking and marketing solutions to achieve our client's business goals.

The person in this role can listen, interpret, and anticipate client needs grounded in extensive knowledge of the client's business, markets, and marketing mix. The SVP, Client Services is constantly seeking and partnering with our clients and internal teams to generate innovative ideas that drive more and better engagement for our client's brands and strengthen our client's business.

As a business leader, this individual possesses strong financial acumen and effectively manages to achieve revenue forecast and margin. The individual in this role can cogently outline financial and staffing issues for the GM and executive management, getting out in front of any client, staffing, or financial issues that might put the business at risk.

The SVP, Client Services, is a seasoned agency leader who is often the face of the Avalere Health brand at a client organization. This person operates internally and externally with integrity, empathy, and respect.

What you'll do

• Client Services Team Leadership
• Provides strong, engaged leadership, effectively directs team members to meet expectations and accomplish organizational, team, and individual goals
• Establishes priorities on brands and contributes to team discussions and problem-solving
• Exhibits superior interpersonal skills to lead, motivate, and unify team and ensure a positive employee experience
• Develops team members through coaching, mentoring, performance management, and training and development
• Leadership and guidance of a team of VP Account leaders, strengthening and growing our next level leaders
• Is an organizational leader; highly refined, positive internal working relationships at all levels and within all Avalere Health groups
• Demonstrates success as an effective agency leader with the ability to drive both client and internal team initiatives.
• A proactive and dynamic professional with strong business acumen, exceptional people skills, and high emotional intelligence.
• Ability to act decisively with a strong sense of urgency and self-motivation rather than relying on external prompts.
• Proven capability to lead clients and internal teams towards a unified vision, ensuring that strategic marketing plans and goals are achieved.
• Deeply focused on business objectives with a robust understanding of brand and engagement metrics, as well as sales projections.
• Strong grasp of the client's business landscape, emphasizing strategic alignment between marketing efforts and business goals.
• Client Relationship Management/Building
• Exhibits mastery in leading positive client relationships in complex situations, resolving client issues and strengthening client engagement
• Builds and nurtures relationships at senior levels within the client organization through regular communication and leadership of quarterly business reviews
• Able to triage and manage the most sensitive client discussions,…