Associate Director, Client Operations

Associate Director, Client Operations

Infinite Roar is a full-service, brand-building, modern media powerhouse, seamlessly combining the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global leader.

Fiercely devoted to partnering with ambitious brands driven by an insatiable hunger for growth, we harness the immense power of the Publicis Media Network to drive better outcomes overnight.

At Infinite Roar, we're driven by the exhilaration of the hunt and the triumph of the catch, all the while serving as faithful guardians of your brand.

Position Summary

The Associate Director Client Operations will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Responsibilities:

• Financial Oversight & Reporting: Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
• Scope & Staff Planning: Oversee hours reporting, pacing, and scope of work management. Monitor scope agreements to prevent scope creep and maintain focus on key deliverables. Assist with scope tracking, change orders, and understanding contractual arrangements.
• Project Management: Create and manage master project plans for large-scale initiatives and cross-functional teams. Track key project milestones, address challenges, and ensure timely execution of deliverables. Provide consistent status updates to internal and external stakeholders.
• Process Development & Management: Design new systems, processes, and tools for integrated work. Identify opportunities to streamline workflows and improve efficiency. Drive compliance and champion change management for new processes. Develop training materials to document and instill best practices. Conduct lessons learned and process improvement reviews for ongoing enhancement.
• Leadership & Collaboration: Act as the primary operational support contact for business leads. Build bridges across multiple agency teams, fostering collaboration in dynamic environments. Proactively identify and remove barriers to project success. Improve client and team interactions, enhancing collaborative dynamics. Establish and roll out best practices, systems, and tools for the organization.

Qualifications:

• Minimum of 5+ years in operations or project management in a media agency setting with experience managing financials & scoping
• 2+ years people management experience
• 2+ years managing internal stakeholders + client relationships including procurement
• Expertise in Microsoft Office Suite
• Experience managing large scale digital, media projects
• Experience in financial management, project planning, and process development

Compensation Range: $95,950.00 - $ annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the Final date to receive applications for this job posting will be 11/10/2025.