Associate Director, PMO

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—and healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

The Associate Director, PMO is a frontline manager for the project management team, supervising a staff that is responsible for managing projects that align with a specific program. Their primary role is in a strategic program management capacity, managing the project pipeline for a client or large brand. Associate Directors are well‑versed in all project delivery processes for technology and strategy projects and in PMO standards.

This role is essential to the agency because Associate Directors are responsible for the growth and development of their team and accountable for successful delivery of projects within that team.

• Deliver and manage creative and strategic project/programs
• Program and client-level staffing plans
• Program and client reporting: health, status, risks, and key program milestones
• Issue mitigation plan
• Ensure the onboarding plan is defined and implemented
• Responsible for billability of project management team
• Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting
• Issue and escalation root cause analysis
• Facilitate retrospective meeting and share results with relevant stakeholders
• Collaborate with portfolio team on client road map and improvement plans
• Develop direct reports and serve in a coaching and mentoring role across the team
• Enforce process adherence and actively manage resistance
• Monitor consistent successes/challenges and propose opportunities for process and standards improvement
• Review project work output and provide feedback
• Manage and prioritize team workload
• Manage team level goals and objectives to ensure successful outcomes across clients and projects
• Manage team escalations
• Proactively identify program level risk
• Oversee program health (budget, scope, and timeline)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

• Bachelor’s degree or equivalent education plus professional experience required
• 7+ years of relevant experience
• Delivery and management of strategic projects and programs in an advertising agency environment
• Ability to recognize when to step in and lead high-complexity and/or high-visibility projects
• Program management knowledge and experience
• Expert knowledge about how to execute all project types
• Experience working with ambiguity and ability to mentor others in this grey area
• Advanced risk management skills
• Advanced stakeholder management skills
• Advanced reporting and program-level financial management
• Strong ability to pitch work and develop high-risk or complex estimates and timelines in a short timeframe with limited information (as delegated)
• Team building
• Strong mentor/coach
• Delegation skills
• Emotional intelligence
• Flexible
• Escalation management
• Delegation
• Problem-solving
• Ability to hold crucial conversations
• Ability to form strategic partnerships with stakeholders

Patient Minded I act with the patient’s…