Chief Operating Officer

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

The Chief Operating Officer (COO) is responsible for providing strategic and operational leadership for Montgomery Place, including the Healthcare Center, Assisted Living, Memory Care, Life Care at Home, Resident Services, Transportation, Security, and other assigned operational departments. The COO works closely with the President & CEO to ensure exceptional resident care and services, operational excellence, regulatory compliance, financial stewardship, and employee engagement throughout the organization.

$150k- $180kannual salary based on experience

• Access to health, dental and vision benefits
• 401k retirement plan with company match
• Education Assistance Program
• Company paid life insurance
• Access to other benefits like Short Term Disability and Accident coverage
• Generous paid time off
• Paid Holidays

• Provide leadership, direction, and oversight for Healthcare Services, Assisted Living, Memory Care, Life Care at Home, Resident Services, Transportation, Security, and other assigned operational departments.
• Ensure all operational areas deliver exceptional customer service and resident-centered care.
• Establish operational goals and performance expectations that align with organizational objectives.
• Monitor operational performance and implement continuous improvement initiatives.
• Promote collaboration and communication across departments to ensure seamless service delivery.
• Evaluate and improve operational systems, workflows, and processes.
• Ensure efficient utilization of organizational resources while maintaining quality standards.
• Participate in organizational strategic planning and implementation.

• Ensure compliance with all federal, state, and local regulations governing healthcare, assisted living, memory care, and home care operations.
• Support clinical leadership in maintaining high-quality resident care and service outcomes.
• Promote a culture of resident safety, quality improvement, and regulatory compliance.
• Ensure readiness for state surveys, inspections, audits, and accreditation reviews.
• Monitor quality indicators and implement corrective action plans when necessary.
• Collaborate with clinical leadership to address resident concerns, risk management issues, and service opportunities.

• Foster a resident-centered culture focused on dignity, respect, engagement, and quality of life.
• Support programs and services that enhance resident satisfaction and well-being.
• Respond appropriately to resident and family concerns and facilitate timely resolution.
• Ensure operational departments consistently provide excellent customer service.
• Partner with resident committees and leadership groups to strengthen communication and engagement.

• Recruit, develop, mentor, and retain high-performing team members.
• Provide leadership, coaching, and accountability to department directors and managers.
• Foster employee engagement and professional development opportunities.
• Conduct performance evaluations and support succession planning initiatives.
• Promote a positive workplace culture that reflects Montgomery Place's mission and values.
• Encourage teamwork, innovation, and continuous learning.

• Assist in the preparation and management of annual operating and capital budgets.
• Monitor departmental financial performance and productivity measures.
• Identify opportunities to improve operational efficiency while maintaining service excellence.
• Support revenue growth through operational performance, resident satisfaction, and service quality.
• Ensure responsible stewardship of organizational resources.

• Collaborate with the President & CEO and leadership team on strategic growth initiatives and service line development.
• Support occupancy and retention efforts through exceptional resident experience and operational excellence.
• Participate as a member of the marketing and outreach team, providing operational insight and support for organizational initiatives.
• Develop and maintain positive relationships with residents, families, referral sources, healthcare providers, community organizations, and business partners.
• Represent Montgomery Place at professional, community, and industry events as appropriate.
• Assist with grants, partnerships, and special projects that support organizational goals and community impact.

• Support organizational fundraising and stewardship efforts as requested by the President & CEO.
• Participate in donor, resident, family, and community events that strengthen…