Client Success Manager

Client Success Manager – Client Strategy & Operations

Location:

Chicago, IL

Type:
Full-Time

Work Hours:

8:30 AM – 5:00 PM CST

At Link Creative, we’re committed to empowering businesses to reach their full potential through innovative digital marketing strategies. We see ourselves as more than just a service provider; we are a growth partner, constantly innovating and collaborating to help our clients achieve their business goals. We're dedicated to crafting solutions that not only meet immediate needs but also anticipate future challenges.

We blend the comprehensive expertise of an in-house marketing team with the dynamic adaptability of an external agency. This approach allows us to offer personalized services that are both effective and flexible, adapting to the ever-changing digital landscape. Our focus is on enhancing the online presence and building credibility for our clients, fostering long-term success. We utilize the latest tools and techniques to ensure our clients' brands stand out in a crowded marketplace.

At Link Creative we are dedicated to connecting our clients with their target audiences in innovative ways, enhancing their market presence, and achieving tangible results. Our clients' success is our priority, and we thrive on seeing them thrive. We embark on this journey of growth together, leveraging digital marketing to unlock new opportunities for our clients.

We’re looking for an experienced, strategic, and highly organized Client Success Manager to serve as a leader within our Account Management team.

This role goes beyond traditional account management. The Client Success Manager will be responsible for overseeing the agency’s client delivery and fulfillment standards, leading and developing Account Managers, managing team workflows, guiding client strategy, and maintaining relationships with some of Link Creative’s most important and high-value clients.

The ideal candidate has 5–8+ years of experience in marketing, advertising, public relations, or a related agency environment and understands what it takes to deliver exceptional client service  should be equally comfortable leading a strategic client conversation, identifying gaps in internal workflows, coaching an Account Manager, reviewing deliverables for quality, and ensuring the agency is delivering against expectations.

This is a highly visible leadership role for someone who is naturally proactive, exceptionally communicative, detail-oriented, and capable of balancing the big picture with the smallest details.

• Lead, mentor, and support Account Managers across their assigned client portfolios.
• Provide oversight and direction to Account Managers on client strategy, communication, workflows, and execution.
• Establish and maintain high standards for account management, client communication, and overall service delivery.
• Review account workflows and proactively identify opportunities to improve efficiency, communication, and client experience.
• Serve as a senior escalation point for complex client issues, challenges, and relationship management.
• Help Account Managers navigate client concerns, scope challenges, strategic decisions, and internal roadblocks.
• Foster accountability across the Account Management team and ensure ownership is clearly defined.

• Own and manage relationships with Link Creative’s most important and strategic clients.
• Lead high-level client strategy conversations, business reviews, ideation sessions, and key meetings.
• Develop a deep understanding of client businesses, goals, challenges, audiences, and competitive landscapes.
• Ensure agency strategies align with client objectives and translate into clear, actionable plans for internal teams.
• Proactively identify opportunities for client growth, retention, upselling, and expanded agency services.
• Build trusted, long-term relationships with key client stakeholders and decision-makers.
• Maintain a high level of professionalism, responsiveness, and strategic value across all client interactions.

• Oversee agency-wide delivery standards across assigned accounts and…