Director, Concierge Rehabilitation

Shirley Ryan Ability Lab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

The Director, Concierge Rehabilitation provides strategic, operational, and financial leadership for Concierge Rehabilitation services across Shirley Ryan Ability Lab. The director is responsible for service line strategy, business planning, program development, financial performance, operational excellence, and project management to support the continued growth and success of Concierge Rehabilitation services. They represent Shirley Ryan Ability Lab as the organizational leader for Concierge Rehabilitation, partnering across the enterprise and with external stakeholders to advance program development, service excellence, innovation, and strategic growth.

The Director, Concierge Rehabilitation is accountable for achieving established goals related to quality, patient experience, operational excellence, financial performance, program growth, employee engagement, research, academic achievement, and regulatory compliance.

• Provides strategic leadership and direction for Concierge Rehabilitation operations ensuring high-quality, patient-centered care, regulatory, compliance, and consistent and operational standards.
• Develops long-term strategic plans and identifies opportunities for new programs, service expansion, and innovative care models based on organizational priorities, market trends, and patient needs.
• Leads implementation of new programs, service expansion, and strategic initiatives to support organizational growth and enhance patient access and experience.
• Develops communication and education strategies to increase awareness of Concierge Rehabilitation services among physicians, clinical departments, administrators, referral sources, and community partners.
• Partners with Legal, Compliance, and Risk Management to ensure regulatory compliance and appropriate program oversight.
• Partners with Revenue Cycle and Finance to optimize billing processes, reimbursement, financial performance, and operational efficiency.
• Develops and manages operating and capital budgets; monitors financial performance, forecasts future growth, evaluates profitability, and recommends strategies to improve operational and financial outcomes.
• Establishes standardized documentation processes that support quality, operational efficiency, regulatory compliance, and program evaluation.
• Establishes standardized processes for measuring and communicating participant progress, outcomes, and overall program value.
• Recruits, develops, mentors, and retains high-performing leaders and staff while fostering employee engagement, accountability, succession planning, and professional development.
• Partners collaboratively across clinical, operational, research, finance, marketing, and executive leadership teams to advance organizational priorities and strategic initiatives.
• Partners closely with Global Patient Services and physician leadership to coordinate individualized patient solutions, enhance the concierge experience, and identify future service opportunities.
• Partners with Marketing and Business Development to increase program visibility, strengthen referral relationships, identify target markets, and support growth initiatives.
• Provides leadership, coaching, performance management, succession planning, and workforce development to build and sustain a high-performing team aligned with Shirley Ryan Ability Lab’s culture and strategic objectives.
• Promotes innovation and evidence-based practice through collaboration with researchers, academic institutions, industry partners, and clinicians to advance Concierge Rehabilitation…