Associate Manager, Installation & Go
Listed on 2026-08-30
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Management
Operations Management, Project & Program Management, Change Management
Associate Manager, Installation & Go Live
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, Spot On is the place for you.
The Associate Manager, Installation & Go Live is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met, processes are executed efficiently, and work aligns with organizational standards. The Associate Manager, Installation & Go Live acts as a bridge between frontline employees and senior management, fostering team development, coaching, and engagement.
This role leads a small team of installation specialists to ensure accurate, efficient, and high-quality POS deployments. Focuses on team development, cross-functional collaboration, and driving consistent client experiences. Supports escalation resolution and process improvement initiatives.
This position follows a hybrid work schedule in accordance with the Company's in-office work policy.
Responsibilities Team Supervision & Support- Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
- Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
- Oversee day-to-day operations to ensure timely delivery of team objectives.
- Serve as the primary escalation point for technical or process-related issues.
- Prepare reports and updates on team performance metrics for senior management.
- Participate in hiring, onboarding, and training of new team members.
- Periodic travel required for onsite training and installations to keep technical skills and field experience current.
- Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
- Maintain professional, solution-oriented communication to foster positive client relationships.
- Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule.
- Track progress, ensuring milestones and deadlines are met.
- Report project status, risks, and dependencies to the leadership.
- Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness.
- Collaborate with cross-functional teams to resolve issues and drive project completion.
- Conduct quality checks to maintain consistency and adherence to standards.
- Promote team efficiency through ongoing process improvements and knowledge sharing.
- Support onboarding and training of new team members, sharing best practices.
- Hold the team accountable for following documented processes:
Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists.
- Manage day-to-day activities of a small team (8-155–10) of installation specialists.
- Coordinate installations, site surveys, and training sessions across multiple client locations.
- Support hardware, network, and software configurations, ensuring alignment with client needs.
- Monitor performance metrics, escalate issues, and ensure client satisfaction.
- Contribute to process improvements, playbooks, and training materials.
- Assist in resource allocation, scheduling, and coordination with cross-functional teams.
- Strong leadership and team management abilities, including coaching and mentoring.
- Excellent communication and interpersonal skills for interacting with team members and stakeholders.
- Solid organizational and time management skills, with attention to detail.
- Analytical and problem-solving skills to identify issues and recommend solutions.
- Knowledge of relevant tools, systems, and industry practices.
- Ability to adapt to changing priorities and manage multiple projects concurrently.
- Experience leading or mentoring small teams in POS implementations.
- Hands-on expertise in hardware setup, software configuration, and site surveys.
- Strong organizational, analytical, and problem-solving abilities.
- Excellent communication and interpersonal skills for…
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