Manager, Strategic Solutions

Position Title:

Manager – Strategic Solutions Department:
Asset Management

Join our Team! At IHDA we strive to create and maintain a work environment that promotes diversity, recognition and inclusion. IHDA is committed to hiring and investing in individuals of diverse talents and backgrounds to ensure a range of perspectives and experiences inform and guide our work of financing affordable housing in the state of Illinois.

The Illinois Housing Development Authority (IHDA) is one of the Nation’s preeminent Housing Finance Agencies and one of the State’s ten largest financial institutions. Our mission is to finance the creation and preservation of affordable housing across the state. IHDA oversees more than 20 federal and state programs on behalf of the state of Illinois and serves as one of the state’s primary resources for housing policy and program administration.

For over 50 years, IHDA has led the state in financing and supporting affordable housing.

This position is housed within the Asset Management, which monitors long-term physical, financial, operational, and administrative compliance for IHDA-assisted developments. This particular position is housed within the department’s Asset Operations and Strategy (AOS) team.

AOS provides comprehensive oversight and sets the department’s strategic direction, leading operations, planning, policy and process development, change management, and cross-departmental initiatives. This role manages the Strategic Solutions function, delivering enterprise-level support for data, reporting, systems readiness, workflow enhancements, closing coordination, and standardization.

The manager ensures AOS collaborates effectively with all Asset Management divisions to achieve departmental goals. Additionally, this position is instrumental in implementing new software systems, fostering technical expertise, and guiding the department through system and workflow transitions.

• Serves as a primary driver of the strategic direction set out by the Director and Deputy Director for the broader department and as a key facilitator of change management practices.
• Work with senior leadership to design and execute initiatives, informed by a deep understanding of the relevant business practices and through positive influence upon stakeholders.
• Oversee AOS daily operations, including closing processes, policy and procedure development, training, and strategic planning.
• Supervise and support FTEs, ensuring alignment of responsibilities related to policy development, closing, writing, strategy, research, technology training, and program support.
• Leads a multifaceted, cross-functional team to facilitate and support the development of policies/procedures, as well as training for owner agents, staff, and partners.
• Conceptualizes and manages work requests and assignments to ensure appropriate prioritization, staffing coverage, securing of input/approval, coordinated and timely handling, and workload balance.
• Ensures that operations are efficient and effective, resources are optimized, processes are continually improved, and impact is maximized. Leverage data, systems, visualization, and reporting expertise to provide the team with high-level but targeted guidance as well as directly support related work in a lead, backup, or contributing role to keep pace with internal/external demand for related support.
• Support the team through major technology implementations, including system readiness, testing, workflow mapping, and adoption of technology. Support will include developing team capacity in system navigation, data stewardship, analytics, and continuous process improvement.
• Oversees the creation and delivery of data reports, systems, and project coordination, audit, and communications initiatives. Ensures the production of clear, insightful reports and analyses that can be leveraged for budget discussions, panel reviews, and board presentations, directly supporting strategic decision‑making and organizational objectives.
• Serves as a high‑level representative and liaison to internal/external stakeholders as directed and represents the team and…