Senior Director, Commercial Markets – National Labor Office

• Serve as principal deputy to the Vice President of Commercial Markets and provide executive leadership across Commercial Markets and National Labor Office portfolios
• Shape and execute division-wide strategy, translating organizational priorities into actionable plans
• Advise on complex business matters, support decision-making, and represent the VP and division in internal and external engagements
• Lead multi-year business plan development for Commercial Markets and National Labor Office segments
• Establish performance metrics, growth targets, and KPIs
• Anticipate market opportunities and implement solutions meeting BCBS Plan and market expectations
• Steward relationships with BCBS Plan senior leadership, NLO Board executives, Consortium Health Plans, and external industry stakeholders
• Facilitate governance, work groups, and best-practice-sharing forums
• Represent BCBSA at board, committee, subcommittee, and external industry meetings
• Drive consensus and advance collaborative solutions
• Oversee product and solution development, including the UDS process and NLO market offerings
• Direct vendor management, actuarial and marketing strategy development, and operational processes
• Oversee budget development and financial management across both portfolios
• Lead, manage, and develop a high-performing team
• Drive performance management, professional growth, inclusion, operational excellence, data accuracy, and continuous improvement
• Mentor emerging leaders and build organizational bench strength

Requirements

• BS bachelor's degree in business management, Labor Relations, Liberal Arts, Economics, Public Policy, or Health Services Administration; or equivalent experience
• 12+ years of health insurance or related work experience
• Demonstrated leadership in commercial markets, labor/Taft-Hartley markets, and/or multi-market account management
• Prior Blue Cross Blue Shield, health care consulting, or group health plan purchasing experience strongly preferred
• Proven executive-level leadership skills
• Strategic thinking and business planning capabilities
• Relationship management experience with BCBS Plan senior leadership, NLO Board executives, Consortium Health Plans, and external industry stakeholders
• Track record of leading cross-functional teams, managing competing priorities, and delivering results on schedule and within budget
• Excellent oral and written communication skills with strong executive presence
• Strong analytical and critical thinking skills
• Performance management and talent development skills
• Ability to anticipate market opportunities, assess competitive implications, and implement solutions across multi-market portfolios
• Demonstrated AI literacy and understanding of generative AI tools, including appropriate business applications and limitations preferred

Core Competencies

Demonstrates executive leadership in Commercial Markets and National Labor Office portfolios, with a strong focus on strategic planning, relationship management, and performance metrics development. Proven ability to lead cross-functional teams and drive operational excellence while mentoring emerging leaders.

Highest-signal resume keywords

• Executive-Level Leadership
• Strategic Thinking
• Relationship Management
• Performance Management
• Health Insurance Experience

Hard Skills

• Business Planning
• Performance Metrics Development
• Market Opportunity Assessment
• Cross-Functional Team Leadership
• Financial Management

Soft Skills

• Excellent Communication Skills
• Analytical Thinking
• Critical Thinking
• Mentoring Skills
• Collaboration

Industry Keywords

• Health Insurance
• Commercial Markets
• Labor Relations
• Taft-Hartley Markets
• Blue Cross Blue Shield

Tools & Technologies

• Generative AI Tools
• Vendor Management Systems
• Actuarial Tools
• Marketing Strategy Development