Vice President of Operations - Multifamily Rentals

Responsibilities

The Vice President of Operations reports to the Senior Vice President of Related Management and provides senior executive leadership over the full operational performance of the Midwest luxury and mixed‑income rental portfolio, including flagship properties such as The Row Fulton Market, 500 Lake Shore Drive, 400 Lake Shore Drive, and pipeline assets. The VP of Operations holds enterprise‑level accountability for the strategic and day‑to‑day management of all property operations, encompassing leasing and marketing, financial performance, physical asset stewardship, talent development, and resident experience.

This role is the principal driver of operating excellence across the Midwest rental platform and serves as the senior escalation point for all Regional Managers and General Managers in the portfolio. The VP of Operations is responsible for modeling, disseminating, and consistently reinforcing the Related Management Company philosophy of respect‑based property and personnel management in pursuit of owner objectives. He/she ensures full regulatory compliance with all applicable Equal Employment Opportunity, Fair Housing, and Human Rights statutes across all managed assets and markets.

• Portfolio strategy, performance, and NOI optimization across all Midwest luxury rental assets
• Executive leadership and development of Regional Managers and General Managers
• Organizational structure, hiring authority, and workforce planning
• Financial management, budgeting, and executive‑level reporting
• Resident experience, brand standards, and service quality
• Physical asset stewardship and capital program oversight
• Leasing strategy, marketing positioning, and revenue management
• Regulatory compliance, risk management, and Fair Housing adherence
• Cross‑functional collaboration with development, acquisitions, and corporate leadership
• Special initiatives and strategic projects as assigned by the SVP

• Recruits, develops, and retains a high‑performing leadership team including Regional Managers, General Managers, and Assistant Managers; establishes clear performance expectations and accountability structures for all direct and indirect reports
• Designs and oversees comprehensive onboarding, mentoring, and career development programs for property management leaders across the Midwest portfolio
• Partners with Human Resources and Talent Acquisition on workforce planning, succession management, compensation benchmarking, and talent pipeline strategy
• Coaches Regional Managers and GMs on performance management, progressive discipline, and termination processes; ensures all actions align with RMC policy and applicable employment law
• Oversees the consistent, accurate, and timely completion of performance evaluations across all portfolio leadership roles; drives a culture of feedback and continuous development
• Establishes supervisory performance expectations aligned with RMC's affirmative action plan and EEO obligations; holds leaders accountable to these standards
• Partners with HR‑Workplace Solutions on all payroll, final pay, and employment compliance matters across the portfolio

• Owns full P&L accountability for the Midwest rental portfolio; presents annual operating and capital budgets to executive leadership and the SVP and Ownership
• Drives NOI growth through strategic revenue management including dynamic pricing, concession discipline, renewal rate optimization, and occupancy targeting
• Reviews and approves site‑level budget variance analyses (Financial Overviews); ensures timely submission to the regional office in accordance with reporting deadlines
• Establishes portfolio‑wide standards for accounts payable, accounts…