Administrative Supervisor, Health & Welfare Claims

Overview

Company Overview

Who We Are

Established over 70 years ago, we are two of the largest Taft-Hartley trust funds in the United States. With over $50 billion in assets and $7 billion in benefits paid each year, we provide critical health insurance and lifetime retirement benefit services to nearly one million Teamster participants and family members. At Central States/Team Care we jointly administer two trusted organizations:

Team Care, a Central States Health Plan

Central States Southeast and Southwest Areas Health and Welfare Fund was founded in 1950 and was one of the first non‑profit labor health funds in the United States. Since 2014, the Fund has done business under the tradename Team Care. Today Team Care covers the lives of 550,000 members, from 1,100 different employers, making it the largest labor healthcare fund in the

country.

Central States Pension Fund

Central States Southeast and Southwest Areas Pension Fund was founded in 1955 and has blazed a trail to retirement security. Paying over $90 billion in lifetime pension benefits for 690,000 retirees and beneficiaries to‑date and has revolutionized the pension world of American workers.

Position Summary

The Administrative Supervisor oversees the administrative functions that support the daily operations of the Health & Welfare Claims Processing Department, with a primary focus on workforce administration, attendance management, and operational support. This position oversees attendance tracking and compliance for bargaining unit employees, serves as the department's primary resource for attendance‑related policies and procedures, and partners with Human Resources and management to ensure consistent application of organizational and collective bargaining agreement requirements.

This role facilitates communication across internal departments to help ensure efficient and consistent service delivery.

• Manage daily attendance for Claims Processing Department bargaining unit employees, including monitoring the employee call‑in line, tracking time‑off requests, reviewing, editing, and approving employee timecards, monitoring work from office reporting, and updating attendance and payroll systems as needed.
• Serve as the primary resource for attendance policy and timekeeping questions and act as the liaison with Human Resources and BU staff’s direct supervisor.
• Monitor attendance and schedule adherence to ensure compliance with applicable policies and collective bargaining agreement provisions, and partner with management to coach and administer corrective action related to attendance issues.
• Collaborate with department management to identify workforce optimization opportunities by developing, monitoring, and reporting on performance metrics and goals.
• Serve as the primary point of contact for claims‑related inquiries from departments across the Fund, ensuring timely coordination, communication, and resolution.
• Develop working knowledge of claims processing and provide supplemental claims processing support based on departmental workload and operational needs.
• Provide operational support to Health & Welfare Claims Supervisors as needed, including assisting with claims processing and department workflow.
• Participate in special projects, process improvement initiatives, including monthly quality assurance activities, annual audits, user acceptance testing and other assignments as directed by management based on departmental needs.

• Bachelor's degree preferred.
• Supervisory or team lead experience preferred.
• Exceptional interpersonal and communication skills, with the ability to effectively engage with team members and cross‑functional partners.
• Experience interpreting and applying organizational policies, procedures, and…